Position Number: 00044739
Primary Function of Organization Unit: The Office of Scholarships and Financial Aid (OSFA) is charged with assuring that no qualified applicant is denied access to the university because of a lack of financial resources. The OSFA advises students and parents in the process of applying for federal, state, institutional and private sources of funding, evaluates each applicant's eligibility for such funding, awards funds to all eligible applicants and authorizes disbursement of financial aid awards to the University Cashier's Office. Because many students cannot attend the university without adequate funding, the OSFA plays a critical role in the recruitment and retention efforts of the university. Beyond assisting prospective and enrolled students at the university, OSFA staff also provide outreach to the community by conducting financial aid workshops for high schools, middle schools and other groups interested in learning more about financial aid opportunities for post secondary education.
Essential Job Duties: This position is responsible for guiding students and parents through the forms needed to apply for financial aid, requesting documents from students/parents as needed to complete applications for aid, reviewing and entering documents when received, and verifying the accuracy of financial aid information submitted for a specific population of students. The position also shares responsibility for answering the office's multi-line telephone and answering general financial aid questions or directing calls to other staff as needed. Processing financial aid applications for approximately 6,000 students; data entry, verification and updating tax information, indexing and reviewing of financial aid documents. Attention to detail and handling multiple tasks efficiently is essential for the job.
Department Required Skills: Good computer/keyboard skills. Prior experience in data entry and processing of high volumes of paperwork. Prior student service experience. Must have the ability to answer multi-line phone with high volume calls while maintaining excellent customer service.
Preferred Experience, Skills, Training/Education: Two years financial aid experience and familiarity with federal tax forms preferred. Data entry and customer service skills should be above average. Experience with an imaging system. Knowledge of scanning and indexing of documents.
Necessary Licenses and Certifications: N/A
AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.