Call Center Training Specialist (Inbound)

Las Vegas, NV
Mar 20, 2017
Jobs Outside Higher Education
Businesses & Consultants
Institution Type
Outside Academe

Job Description

Call Center Training Specialist (Inbound)

Job Description

CallCenterUSA is a well renowned, inbound only call center for the business and medical community providing award winning service to our clients for more than 20 years. Our Call Center is currently seeking a Training Guru in the Las Vegas, NV area.

As the Training Guru you will be instrumental in organizing, preparing and conducing training and educational programs for all of our call center sites. This training will be customer service and inbound call handling focused.

Detail Oriented? Results driven? This opportunity gives you the chance to partner with senior leadership on how we manage, test and evaluate the effectiveness of the training methods, materials and course for our Telephone Service Representatives. This position will also be evaluating call center trends to identify learning gaps and proposing solutions for improvements. This position can play a pivotal role in keeping the highest of quality and exceeding our client's expectations.

The Training Guru will utilize their instructional design skills to develop course outlines, materials and teaching aids. You would be instrumental in the writing of new procedures or policy changes. Do you like to be an agent of change? Is relationship building a strength for you?

This position will require you to have a positive relationship with internal and external business partners to achieve business objectives.

• Worker characteristics are normally acquired through the successful completion of a Bachelor's degree (BA, BS) and 1 - 2 years of experience; or equivalent combination of education and experience.

• Written and verbal communication skills to effectively and professionally conduct training courses.

• Energy, imagination and presentations skills to keep the trainees engaged.

• Knowledge of established Company and assigned department policies and procedures.

• Good organizational skills and initiative to prioritize training needs and curriculum.

• Able to instill program objectives, goals and performance standards as well to evaluate the progress and performance of trainees.

• Able to select and develop the most effective training courses and materials based on analysis and interpretation of course data and feedback.

• Excellent written and verbal communication skills.

• Able to communicate professionally at all levels within and outside of the organization.

• Able to interact cordially with other employees to accomplish common tasks.

• Able to adhere to the regular work schedule.

• Call Center Experience preferred

Position Benefits:

• Pay range aligned to experience

• Employee Retail Discount Program

• Employee Assistance Program (EAP)

• Dental, Vision, and Health

• Short Term Disability Insurance

• Voluntary Life Insurance

• 401(k)

Company Description
We have been delivering world-class answering, messaging and call center services to businesses and medical offices large and small for more than 20 years. We have pioneered many of the concepts that are now commonplace in the industry and our high standards and professionalism have earned us high marks with our clients.

Las Vegas, NV


Sun, 19 Mar 2017 14:33:04 PDT