IT Help Desk \ Desktop Support - Information Technology

San Diego, CA
Mar 20, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

IT Managed Services Company (Xonicwave) is seeking a full time IT desktop support specialist to assist with desktop support out of our San Diego location. We service strictly small to medium sized businesses throughout Southern California. Please ensure you meet all the requirements prior to applying. Only applications meeting the below listed requirements and following the instructions will be considered for employment.

Requirements: (Your resume MUST clearly show these hands-on requirements within the last 12 months)

-Experience in a support capacity with small to medium sized businesses (10-300 user environments)
-Experience with various Backup Solutions in both configuring and administering
-Experience with Firewalls/VPN/SSL setup, configuration and administration
-Prior help desk experience on a level 1 and/or 2 basis to users
-Experience with Windows 7/8/10 desktop support and administration
-Excellent troubleshooting skills (network, printers, Wi-Fi, desktop, mobile)
-Experience with Mac OS
-Experience with softphones and video conferencing
-Excellent English communication and documentation skills
-Experience with administering Office365/Google Apps for business
-Experience supporting web based CRM and financial software applications
-Strong ability to multi-task when required
-Working knowledge of Active Directory, DNS, DHCP, File Systems and Permissions
-Experience with mobile device setup and administration (iPhone and Droid)
-Reliable transportation and clean driving record
-Ability to travel throughout San Diego County to meet with clients and troubleshoot network issues
-Must have a valid MCP, MCSE certification and be able to show proof of certification.
-Must live within San Diego County. . .relocation is not an option
-Must be able to work independently at times and comfortable with a team environment

Company Description
Xonicwave was founded in 2004 to provide a total IT solution to businesses throughout Southern California and Las Vegas, Nevada and become the best in IT managed services. In 2006, Xonicwave expanded its services nationwide. In 2008, Xonicwave began supporting clients who maintained offices in the U.K. Xonicwave's main goal is to provide dependable and efficient solutions, through excellent service. They take pride in delivering responsive and timely solutions for all business and technology needs by understanding how high quality IT services and solutions can enable businesses to meet the economic and competitive challenges they will encounter in today's markets. Headquartered in San Diego, California, Xonicwave's dedicated team has accumulated over 80 years and 120,000 hours of computer and networking experience. Their Consulting Engineers are certified not only by industry standards, but also Xonicwave's certification. This allows them the combined knowledge and experience to answer client's business and technology requirements.

With experience on over 400 networks in small/medium/large size business, they bring their knowledge together to deliver best practices for their clients. Xonicwave collaborates as a team. Clients are not just getting one consultant to take care of their network, but rather an entire team focused on taking their client's technology and business to the next level. Xonicwave is vendor and carrier agnostic, which allows them to focus on services and solutions. They have formed many partnerships, allowing them to recommend solutions that meet the client's business goals and objectives, budgetary requirements and technology needs. Xonicwave is a Dell certified managed services provider, ensuring the highest level of technical and consulting standards is maintained throughout all of our clients each and every day. Xonicwave is a Certified Microsoft Partner and also holds the designation of Microsoft Small Business Specialist as well as Silver status in OEM, Hosting, and Midmarket Provider. Client satisfaction is a top priority. Xonicwave was a 2006 AeA finalist for Best IT Services. In 2013, Xonicwave was ranked #470 Worldwide by MSPMentors Top 501 Managed Services Providers and also #64 Worldwide for their Small Business Edition for best in IT managed services. Xonicwave also received the Small Business Ethics in California (SBEIC) in late 2013 for their commitment to client satisfaction and in 2014 received an award for top Computer Systems Consultants in San Diego, CA. In 2016, Xonicwave has been ranked #66 worldwide for Managed Service Providers through E2EChannels.

San Diego, CA


Sun, 19 Mar 2017 08:31:02 PDT