ServiceNow Developer

Charlottesville, VA
Mar 18, 2017
Institution Type
Four-Year Institution

Working Title: ServiceNow Developer

Position Type: University Managerial and Professional Staff

Department: Information Technology Services

Location: Charlottesville

Posting Date: 11-15-2016

Posting Summary:
The University of Virginia department of Information Technology Services seeks a ServiceNow Developer. This position specializes in the implementation and operation of IT processes in an automated system. The ServiceNow Developer works to ensure that applications operate with a high level of quality and support, achieving the desired business outcomes.
Key activities and responsibilities for the ServiceNow Developer include:

Serve as administrator and developer for the CIO area's ITSM tool (ServiceNow)

Consult with business process owners and constituents to develop and analyze requirements

Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget

Design and implement form scripts, business rules, workflows, and otherwise configure or modify applications to meet CIO area business requirements

Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes.

Collaborate with internal colleagues to design and implement data feeds\interfaces with other systems, including databases, monitoring tools, LDAP, etc.

Coordinate and perform application upgrades in partnership with vendors and internal colleagues

Provide application testing for applications

Create and maintain system design documentation

Develop, maintain, and execute reports to ensure system operation meets performance targets

Develop and maintain procedural documents relating to the management of the platform

Provide advanced application support to internal team members

Provide training and knowledge transfer to other employees as necessary

Assist in IT process implementation and support as necessary

Required Knowledge, Skills and Abilities:
Data collection, analysis, and reporting
Interpersonal skills
Communication Skills
Decision making skills
Organization/Planning skills
Process flows
IT Service Management Processes
Systems Development Life Cycle Methodologies
System Administration
Database management

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