ADMISSIONS & RECORDS TECHNICIAN

Location
95113
Posted
Mar 17, 2017
Institution Type
Community College


San Jose/Evergreen Community College District

ADMISSIONS & RECORDS TECHNICIAN


Position #: 1700035

Required Documents:
Cover Letter, Resume/CV

Opportunity Type:
CLASSIFIED EMPLOYMENT OPPORTUNITY

Department:
Admissions and Records

Posting Date:
03/16/2017

First Review Date:


Work Location:
Evergreen Valley College

Position Status:
Full-time

Salary Range:
$44,367 - $54,197 Annual Salary (Range 72: Classified Salary Schedule Fiscal Year 2015-2016). Starting placement is generally at Step 1.

Benefits Available:
Excellent fringe benefit package includes District paid medical, dental, vision, EAP (employee assistance plan) and life insurance for employee and eligible dependents, and income protection. Voluntary plans include supplemental life insurance, Flexible Spending Accounts, 403b and 457 Deferred Compensation Accounts. Classified employees also receive vacation, sick leave and 17 paid holidays.

Position Summary:
The Admissions & Records Technician reports to the Dean of Enrollment at Evergreen Valley College. The work schedule is 12 months per year; 40 hours per week; Monday, Thursday, Friday; 8:00 a.m. - 5:00 p.m. and Tuesday, Wednesday: 10:00 a.m. - 7:00 p.m.

Position Purpose:
Under the direction of assigned administrator, provide responsible technical support and participate in the admission, registration and record-keeping functions of the college Admissions and Records office; specialize in one or more Admissions and Records functions such as transcripts and records.

Duties and Responsibilities:
1. Provide information and assistance to students regarding admission, registration and courses; assist students and faculty with completing various forms and documents; receive and confirm completion of a variety of forms including adding and dropping classes, withdrawing, fee refunds and change of grade or status. 2. Receive phone calls and respond to inquiries for general information; refer callers to other resources or offices as appropriate; communicate with student instructors and other departments to assist with problems, procedures and general information. 3. Implement the District’s matriculation policy by determining which portions of the program each new applicant requires; determine through verbal and written responses if the applicant requires testing, orientation, counseling or all facets of the program. 4. Identify, distribute, collect and cross-check final grade and variable unit reports; research and resolve any missing information, input missing grades or units; reconcile edits with missing grades for final grade processing. 5. Receive applications; review registration materials for accuracy, completion of demographic information, testing requirements, orientation, transcripts, acceptance and coding; prepare materials for data entry. 6. Process transcript request forms; notify students if request is incomplete; collect fees; maintain related records. 7. Prepare outgoing transcripts by reviewing, filing and verifying accuracy; check for holds, grade changes and state requirements. 8. Collect and balance money received from registration, tuition and other fees as required; prepare cash balance forms; maintain, close out and balance cash register, process refunds. 9. Update spreadsheets and input data on computers in order to monitor graduation petitions, incoming and outgoing transcripts, records of temporary Social Security numbers, and lists of delinquent reports from instructors. 10. Receive, review and distribute enrollment verification reports and make appropriate adjustments; compile lists of late or missing reports for distribution to campus administrators. 11. Review scanner sheets, roll sheets, grade sheets and other records for errors; make corrections and input data into appropriate files. 12. Prepare, post and maintain accurate and current files of individual student records and supporting material that includes grades, courses and other data regarding student performance and personal information. 13. Register and enroll students into classes using the on-line interactive computer system; collect appropriate fees; enter data; troubleshoot the registration system using computer terminals and printers; train students to use the on-line registration terminals. 14. Coordinate the high school concurrent attendance program records; contact schools to clarify whether students will be receiving high school or college credit. 15. Provide support for and attend special programs or off-campus registration; prepare informative oral presentations regarding admissions procedures and policies. 16. Prepare letters, notices and other correspondence as needed. 17. Assist in the training and orientation of new employees and student workers. 18. Maintain inventory and order Admissions and Records forms. 19. Perform other related duties as required.

Knowledge, Skills, and Abilities:
EMPLOYMENT STANDARDS Knowledge: 1. Correct English usage, grammar, spelling, punctuation and vocabulary. 2. Rules, regulation, requirements and restrictions regarding student records, admission and registration. 3. Modern office methods, procedures and equipment. 4. Operation of a computer terminal and data entry techniques. 5. Interpersonal skills using tact, patience and courtesy. 6. Telephone techniques and etiquette. 7. College matriculation requirements. 8. Principles of training. 9. Public speaking techniques. 10. Record-keeping techniques. 11. Basic mathematics. Skills and Abilities: 1. Perform clerical duties such as filing, typing, duplicating and maintaining routine records. 2. Work confidentially with discretion. 3. Establish and maintain cooperative and effective working relationships with others. 4. Apply and explain policies, procedures and regulations regarding college admission, registration and student records. 5. Answer telephones and greet the public courteously. 6. Assemble, organize and prepare data for records and reports. 7. Operate office machines including a computer and applicable software. 8. Meet schedules and time lines. 9. Prioritize and schedule work. 10. Train others. 11. Prepare and deliver oral presentations. 12. Adapt to changing circumstances and deal with stressful situations. 13. Type at a rate of speed necessary for effective job performance. 14. Complete work with many interruptions. 15. Understand and work within scope of authority. 16. Understand and follow oral and written instructions.

Special Licenses, Certificates, etc.:


Minimum Qualifications:
EDUCATION AND EXPERIENCE

1. Education equivalent to a high school diploma or GED supplemented by specialized clerical courses.

2. Three years of responsible records and clerical experience including at least two years in a college admissions and records position.

3. Demonstrated sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender, gender identity, cultural, disability, and ethnic backgrounds of the students we serve; and sensitivity to and knowledge and understanding of groups historically underrepresented, and groups who may have experienced discrimination.

4. Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District's hiring policy; or demonstrated equivalent transferable skills to do so.

Desired Qualifications:
1. Bilingual abilities, desirable.

Physical Demands:
WORKING CONDITIONS

Environment:

1. Typical office environment.
2. Constant interruptions

Physical Demands:

1. Dexterity of hands and fingers to operate a computer keyboard and a variety of office equipment.
2. Sitting or standing for extended periods of time.
3. Reaching overhead, above the shoulders and horizontally.
4. Hearing and speaking to exchange information in person or on the telephone.
5. Seeing to read a variety of materials.
6. Bending at the waist, kneeling or crouching.
7. Lifting light objects.

Hazards:

1. Contact with dissatisfied or abusive individuals.

About San Jose/Evergreen Community College District:
The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves.

As of fall 2016, with enrollment of approximately 16,000 per semester, and an extremely diverse student population (Hispanic/Latino 41%, Black/African-American 4%, Asian/Pacific Islander 32%, American Indian/Native American 1%, White/Caucasian 11%) attaining educational goals reflecting 45% - AA Degree and Transfer to a 4-Year College/ University, the District's emphasis on student success makes it a recognized educational leader in the State.

The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse classified staff consisting of 40% Hispanic/Latino, 29% Asian/Pacific Islander, 5% Black/African American, 1% American Indian/Native American, 20% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants.

Equal Opportunity Employer Statement:
San Jose/Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws.

CONTACT:
Human Resources/Employment Services, 40 S. Market Street, San Jose, CA 95113, (408) 270-6414.

Application Procedures, Notes and Contact Info:

Interested applicants MUST SUBMIT ONLINE ALL of the following materials by the closing date to be considered for the position (Posting at: https://sjeccd.hiretouch.com. Click "APPLY"):

1. A completed online San Jose/Evergreen Community College District POSITION APPLICATION
2. COVER LETTER (Must state how you meet ALL the minimum qualifications in EDUCATION and EXPERIENCE as described in the job announcement Minimum Qualifications section. Also, state how you meet other qualifications)
3. RESUME, and
4. TRANSCRIPT(S) - NOT DIPLOMAS - (unofficial or official copies) for stated degrees (having confer/award dates) or courses. Official transcripts will be required prior to employment start date should the position be offered. If foreign degrees, must submit Equivalency Certification (See #6 of the Instruction Section below).

ABOUT TRANSCRIPTS:
If you do not have an electronic version of the transcript, you can get it scanned at Office Max, Office Depot, Staples, etc.; then attach the electronic version of your transcript to this online application at the later part of the application process.

For assistance, contact:
Office of Human Resources, Employment Services
40 S. Market Street, San Jose, CA 95113
Phone: (408) 270-6414 Fax: (408) 239-8818
Email: Hremploymentservices@sjeccd.edu
Web site @ https://jobs.sjeccd.edu. or www.sjeccd.edu.

To learn more about us and all our open positions, visit: http://www.sjeccd.edu/district-services/human-resources/employment-opportunities

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