Veterans Services Administrative Assistant

The Citadel
South Carolina
Mar 13, 2017
Institution Type
Four-Year Institution

The Veterans Services Administrative Assistant works under the direction of and is directly supervised by the Veterans Services Coordinator and provides immediate assistance to veteran students and dependents utilizing VA Educational Benefits. Although this position falls under the Office of Financial Aid and Scholarships, it is primarily located within the Veterans Center and will perform a variety of administrative functions as assigned. 

Primary Duties and Responsibilities:

  • Provide assistance to prospective students and parents with general inquiries about Veteran educational benefits via phone, email, or in person.
  • Assist with reporting of student enrollment information at the beginning of each term and reviewing schedule adjustments throughout the semester.
  • Provide detailed information to new and current students regarding registration and VA payments.
  • Assist with monitoring attendance, grades, and academic progress.
  • Assist with verifying tuition/fee funds received for VA education benefits.
  • Assist with organization of veteran-related files, while maintain confidentiality at all times.
  • Ability to interact in an effective and appropriate manner with diverse populations.
  • Ability to interpret federal, state and University regulations governing the Veterans Affairs program.
  • Perform other job-related duties as assigned

Minimum Qualifications:

  • Associates Degree or a minimum of three years equivalent work experience.
  • Excellent attention to detail.


  • Associates Degree or a minimum of three years equivalent work experience
  • Knowledge of VA benefits or state and/or federal programs and regulations
  • Experience working with military service members
  • Understanding of the needs of first time and non-traditional students
  • Excellent attention to detail.