Credit Counselor

American Consumer Credit Counseling
Auburndale, MA
Mar 13, 2017
Jobs Outside Higher Education
Businesses & Consultants
Institution Type
Outside Academe

Job Description

Position Summary:

The Credit Counselor counsels financially distressed clients to develop individually-tailored financial plans utilizing budgeting, sound debt management strategies, and financial education.

1. Handles incoming phone calls from consumers looking for financial education
2. Counsels potential consumer credit clients on available options based on budget analysis, including debt management strategies, credit remediation options, including bankruptcy, collections, and credit reporting issues.
3. As appropriate, counsels prospective clients on and prepares budgets, provides financial education tools and referrals, and administers ACCC enrollment process.
4. Processes consumer credit client applications for ACCC enrollment and appropriate debt consolidation applications, including entering client information and budgets into Affiliate databases.
5. Follows up on prospective clients.
6. Enrolls new consumer credit client in appropriate debt consolidation vehicle.
7. Responsible for verifying client-provided information utilizing databases and other information sources.

Position Qualifications:
1. Education: High School Diploma or equivalent required
2. Experience: Minimum 1 year experience in customer service; at least six months in a phone-based environment
3. Other: Basic computer knowledge; basic mathematical skills; ability to read and interpret documents , operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s); ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Compensation: Potential to make between $45K -$55K per year!

Hours: Full Time hours Flexible between 10:00 am - 11:30 pm

ACCC is an Equal Opportunity Employer.

Company Description
American Consumer Credit Counseling (ACCC), a non-profit consumer education, credit counseling and debt Management Company located in Auburndale, MA. Visit us on the web at

Auburndale, MA


Sun, 12 Mar 2017 11:58:01 PDT