Information Technologist II, Application Administrator

East Lansing, MI
Mar 09, 2017
Institution Type
Four-Year Institution

Michigan State University has been working to advance the common good with uncommon will for more than 150 years. One of the top research universities in the world, MSU focuses its vast resources and collaborative power on creating solutions to some of the world’s most pressing challenges, while providing life-changing opportunities to a vibrant and diverse community of students and scholars, athletes and artists, scientists and leaders.

Posting Number: 5075

Internal Posting Date: 03-08-2017

Internal Closing Date: 03-14-2017

External Closing Date: 03-21-2017

Review of Applications begins on:

Job Title: Information Technologist II

Position Title/Rank:

Multiple Position Numbers:

Multiple Position Numbers: No

Major Administrative Unit/College: Information Technology Services

Primary Department: 40000482 IT SERVICES UNIVERSITY SYSTEMS

Position Employee Group: Professionals-AP

Appointment Basis:

Appointment Status:

Employment %: 100

Full-Time/Part-Time: Full-Time

Work Hours: Standard 8-5

Varied Work Hours (if applicable):

Limited Term/Flexible Appointment/Off-Date Information:

Faculty: Salary Range Support Staff: Pay Minimum Salary Negotiable

If flex, dates of annual flex leave:

Pay Grade Level: 13

Position Summary: Administers, analyzes, implements, monitors, and modifies enterprise computer systems and applications of moderate to high complexity following departmental standards, practices, and procedures, in coordination with a team of support professionals; supports virtual and physical server operating system and application installations within the University Systems enterprise application suite; responsible for responding to urgent issues in a 24 x 7 capacity; administers, monitors, and resolves identified issues with servers and applications based on proactive monitoring and incident resolution systems; installs new server operating systems and applications based on project and service request fulfillment needs, developing scripting/automation capability with each installation; independently resolves all assigned standard, most moderate and up to 50% of highly complex issues with minimal direction or supervision; escalates complex issues effectively within the team; demonstrates aptitude to resolve complex issues independently; participates in and/or leads customer design, handoff, presentation, and operational support discussions and meetings independently and as part of a solution design team; works independently and as part of a team to design and complete projects; analyzes team technical practices, procedures, and policies; regularly identifies gaps, designs and proposes solutions and implements approved enhancements and updates; manages ticket assignments and time tracking systems promptly according to departmental standards; participates in after-hours availability rotation schedule as part of system administration team; requires some evening and weekend work; mentors other team members in professional areas of expertise related to job responsibilities; regularly contributes independently to development of project plans and scope, cost estimates, coordinating activities, and providing support for and input into priority management for projects of medium to large size, complexity, and duration; contributes to larger projects as a member of a team; reports status and escalates issues to supervisor and management effectively; participates in team, departmental, and MSU IT meetings, committees and assignments.

Faculty: Minimum Qualifications Support Staff: Minimum Requirements Knowledge equivalent to that which normally would be acquired by completing a four-year college degree in computer science, information systems, business, or related information technology field, with coursework in an information technology specialization related to the area of employment; three to five years of related and progressively more responsible or expansive work experience supporting enterprise client server applications running in a Windows or Unix server infrastructure environment; or an equivalent combination of education and experience.

Typing Requirements (wpm):

Desired Qualifications: Advanced knowledge and understanding of the operation of enterprise application software and systems, monitoring servers and services according to scheduled maintenance procedures and performing scheduled diagnostics and maintenance as required; Red Hat Enterprise Linux and/or Microsoft Windows Server administration experience; advanced experience deploying application executables and/or creating RPMs, managing a private update and software repository; advanced experience with fundamental operation of software, hardware and servers; intermediate knowledge of scripting languages such as Bash, Perl, Ruby or Python; advanced knowledge of server deployment technologies like Puppet, Chef or PowerShell for task automation; experience with virtualization technologies (VMWare, XEN, KVM, VirtualBox, Hyper-V); familiar with storage protocols such as CIFS, NFS, iSCSI, FC, etc. to connect to shared storage; knowledge of various network protocols such as TCP/IP, DHCP, DNS, UDP, and routing protocols; knowledge of security policies, firewalls, VLANs, and network configuration; ability to identify and escalate complex and advanced issues requiring urgent attention in a 24/7 environment; strong interpersonal skills and the ability to work in a dynamic, cross functional team environment; ability to work independently on major projects and report progress to manager and customers; highly motivated with the ability to learn and research current technologies related to job assignments and bring possible resolutions to manager for approval; strong oral and written skills, including the ability to document issues and issue resolution (including root cause analysis).

Summary of Health Risks and Physical Demands (if applicable):

Required Applicant Documents: Resume/CV
Cover Letter

Optional Applicant Documents: Other Document

Number of Reference Letters Required: No letters required

Special Instructions to Applicants:

Department Website Address:

Name/Title/Email Address of Search Committee Chair:

If flex, dates of annual flex leave:

If flexible appointment, indicate end date of annual flex leave:

If flex, number of months worked per year:

Web Address for Posting:

Union Affiliation: Union

MSU is an affirmative action, equal opportunity employer. MSU is committed to achieving excellence through cultural diversity. The university actively encourages applications and/or nominations of women, persons of color, veterans and persons with disabilities.


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