Duties: Reporting to the Senior Training Specialist, and alongside the Training Curriculum Coordinator, responsible for the administrative needs of the Atlas Training Team in their delivery of training for Penn specific business processes, policies and procedures relative to fundraising, alumni relations, prospect management and gift processing using Atlas, the Mobile Volunteer Portal, Online Giving, Giving Pages, iModules, Sharepoint and other technologies. Become the subject matter expert on the aforementioned systems. Manage account access, create system accounts for new staff, terminate existing staff accounts, grant access to Atlas using a granular permissions structure and schedule classes in Knowledge Link and post on Atlas. Work with the Training Curriculum Coordinator to keep training materials fresh and relevant as software updates are made, and to ensure the most efficient and effective delivery. Participate as an integral member of the Atlas Help team and provide software expertise to the troubleshooting of end user questions and problems. Execute data loads and assist the field with data entry projects. Consult with schools and centers to assess requests and determine the most appropriate strategy for resolving the issue. Collaborate with ISC to develop solutions to data and training issues. Work with outside vendors to resolve user issues. Work with the Senior Training Specialist and Training Curriculum Coordinator in their management of the centrally sponsored DAR event operations by handling registration processing, broadcast email reminders, nametag generation, attendance list circulation, event data, and event attendance loading into Atlas.
Qualifications: High School Diploma/GED and 5-7 years of experience or equivalent combination of education and related experience required. Bachelor's degree preferred. Experience in a higher education setting, specifically in fundraising or Alumni Relations preferred. Strong consultative skills a plus. Exceptional and clear communication skills (written and spoken). Self-starter who is eager to learn new skills and new technologies. Ability to multi-task in a fast-paced environment. Ability to create professional looking documents and PowerPoint presentations. Design or marketing experience a plus. High technical proficiency in relational databases and the Microsoft Office Suite required. Flexibility to adapt to rapidly changing technologies. Familiarity with web training software programs, e.g., Articulate, Camtasia. Familiarity with event management software a plus. Ability to lift up to 25 pounds. Occasional weekend or evening work required - Alumni Weekend required
Reference Number: 90-25270
Salary Grade: 025
Employment Type: Non-Exempt
Org: Information Services
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: X-Secretarial/Administrative