Academic Technology Services Coordinator

Location
San Jose, California
Posted
Mar 10, 2017
Ref
Job ID: 24034
Administrative Jobs
Technology
Institution Type
Four-Year Institution

Job Title: Academic Technology Services Coordinator

Job ID: 24034

Full/Part Time: Full Time

Regular/Temporary: Regular

Job Code: 0420

Department: Instructional & Meeting Spaces

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About the Position

The Academic Technology Services Coordinator provides organizational and operational leadership for the instructional and meeting spaces group by coordinating staff and equipment resources that incorporate current and evolving technology for faculty, staff, and student in support of formal and informal learning experiences.

 

Working independently under limited supervision, this position serves as the lead for this area and provides coordination of multiple projects and activities associated with the support and delivery of classroom technology and audio visual check out services.

 

Responsibilities include, but are not limited to:

Collaborate with all Academic Technology Staff to determine best practice policies and advise clients in the development of new resources and the effective use of existing resources to enable them to more effectively achieve the goals of the department. Establish a cooperative and collaborative environment that focuses on customer service. Proactively address reported technology issues and monitor and document in ticketing system and assign staff as needed. Coordinate, instruct, guide, check, monitor and correct the workflow of the team in order to maintain levels of productivity, quantity, and quality. Develop plans that create timely and efficient workflow, and ensure completeness, accuracy and timeliness of all operations. Coordinate office operations, identify appropriate operational improvements and implement upon Director's approval. Design and implement forms for new and changing systems. Prepare materials for use by staff in support of end users such as procedural documentation, operating instructions and service records. Prepare, deliver and reconcile cost estimates and invoices for services. Coordinate office operations, identify appropriate operational improvements and implement upon Director’s approval. Design and implement forms for new and changing systems. Prepare materials for use by staff in support of end users such as procedural documentation, operating instructions and service records. Prepare, deliver and reconcile cost estimates and invoices for services. Respond to user service calls both over the phone and in person. Operate, troubleshoot and perform maintenance on supported in-classroom technologies in campus classrooms. Coordinate and assign maintenance work for classroom and other technical equipment. Reserve, check out and verify return of CATS equipment. Schedule, monitor and verify student work assignments.

 

About Information Technology Services:

Information Technology Services provides technologies, services, and resources that support an innovative, engaged learning community, enable student success, and serve campus operations in one of the region's top 10 universities. We take pride in providing excellent customer service to provide the best support possible to the campus community.

 

The Academic Technology Services Coordinator provides organizational and operational leadership for the instructional and meeting spaces group by coordinating staff and equipment resources that incorporate current and evolving technology for faculty staff and student in support of formal and informal learning experiences. Working independently under general supervision, this position serves as the lead for this area and provides coordination of multiple projects and activities associated with the support and delivery of classroom technology and audio visual check out services.