Associate Director, Advising Services

Chicago, IL
Mar 10, 2017
Institution Type
Four-Year Institution

TCSPP Online

Chicago, IL

Job Code

The Chicago School of Professional Psychology (TCSPP) is currently seeking an Associate Director of Advising Services with a dual reporting line to the Campus Deans for Chicago and Online. The Associate Director of Student Support Services will be responsible for managing, developing and supporting a staff of Student Support Services and is based on the Chicago campus. No relocation is being offered for this role.

Principal Duties:
  • Leading Campus Student Support Counselors in development of excellent student support service skills that create an environment of student centered focus and support.
  • Leading Campus Student Support Counselors in the development of strong time management and organization skills necessary to manage assigned populations.
  • Work closely with academic departments in the development of sound student support initiatives focused on retention, specific to department programs.
  • Support academic departments' efforts to assist students with using their strengths to achieve success while addressing opportunities for growth such as improving their time management and prioritization skills or building a support system.
  • Monitoring Student Support Counselors progress and completion of intervention tasks, student contact requests and appointments used to support student needs as they progress towards degree completion.
  • Collect data to assess the prior year's retention and identify retention risks for focused areas of improvement.
  • Collaborate with Sr. Director of Retention and Student Support Services to forecast credit hours and continuing student totals on a weekly basis.
  • Assist in development and maintenance of ongoing training to Student Advisors to continue to grow their institutional, program and student support services skills.
  • Assist with school leadership in developing standard operating procedures as well as communication strategies.
  • Collaborate with Directors of Admissions for the Chicago and Online Campuses on strategies for success for incoming students, identify potential risk factors of new students and support their success as they onboard into their programs.
  • Work closely with appropriate departments to develop re-recruitment efforts for withdrawn students.
  • Adhere to and ensure staff adheres to all internal, Federal, DOE, regulatory, and Affiliate policies and procedures, integrity and ethical standards.

Desired Qualifications:
  • Must be a self-starter, with an attention to detail; possess high-level organizational and problem solving abilities.
  • Skilled communicator with excellent verbal and written communications skills
  • Ability to work independently in service-oriented environment.
  • Excellent customer service, critical thinking, and problem solving skills.
  • Experience and proficiency in a student information system - preferably CampusVue - with an emphasis on working with the end users (registrars, staff, faculty).
  • Some evening and weekend work.
  • Ability to travel as necessary
  • Must possess integrity, ambition, and be process and results-driven.
  • Bachelor's degree; master's degree preferred.
  • Minimum of 5 years of student retention focused experience in a higher education setting
  • Demonstrated success in implementation and improvement of student retention
  • Demonstrated experience in managing a high level of work in a fast paced environment.


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