Housing Technology Coordinator

Mar 10, 2017
Institution Type
Four-Year Institution
About The Unit: The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 15,000 college, graduate, and professional school students, as well as the campus community more broadly. CSL is charged with the dual task of supporting all students in the University, graduate and undergraduate, and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and overseeing activity in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago community includes approximately 6,000 undergraduates and 10,000 graduate, professional, and other students and there are more than 300 recognized student organizations, all of which come together to create a vibrant and dynamic campus life. The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago. The core mission of the University of Chicago undergraduate student housing program, referred to as the "College Houses," is to deliver a residential environment which supports the academic success and personal growth of its residents. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission.

Unit Job Summary: Reporting to the Assistant Director for Housing Technology, the Housing Technology coordinator is responsible for providing and overseeing computing support for students and staff in the residence halls and for the administrative staff in the office of College Housing & Residential Services. The Housing Technology Coordinator directly supervises and manages the Housing Technology student technicians and assistants who provide tier one support for College Housing residents and staff in the residence halls. Under the direction of the Assistant Director of Housing Technology the Coordinator plans and executes the implementation and development of department systems projects, supports the technology needs for the Summer Conference program, coordinates the maintenance and upkeep of College Housing & Residential Services department machines, and facilitates after hours support for students and staff. Principal Duties and Responsibilities: - Staff Supervision and Development: Manage selection, training and supervision of Housing Technology Assistants, Housing Technology Technicians, and Summer Housing Technology Technicians. Supervise and lead staff by developing events and initiatives that meet staff professional and technical training needs, provides coaching and guidance. - Administrative Computing: Perform a wide range of system administration duties on systems and network as necessary for their proper functioning. Evaluate, test, and deploy all software and hardware upgrades to the systems infrastructure. Install and configure systems software, tools and utilities. Escalate and resolve all issues and problems as reported. General Program Oversight & Management: - Develop and implement policies for server administration and access in consultation with the Assistant Director. Review security policies and procedures for all servers. Manage user accounts on all systems and in cooperation with IT Services. - Coordinate regular and on-demand system upgrades, backups and recoveries. Collect and review system data for capacity and planning purposes. Assist in developing, implementing, testing and maintaining server level disaster recovery plans in cooperation with IT Services. - Monitor all servers, applications, network and services using combination of tools to ensure high availability and adherence to service level expectations. - Provide and manage end-user hardware/software support to departmental staff and users. Manage and prioritize multiple projects and processes. Coordination with ITS and Vendors: Provide emergency on-call and on-site support, including some weekends. Liaison with IT Services and deal directly with vendors. Continual Education: Maintain up-to-date knowledge of emerging IT systems, tools and technologies. Research, evaluate and recommend system technologies to support enterprise requirements. Maintain and create technical and user documentation.

Unit Education: Bachelor's degree or higher in a computer science or related field preferred.

Unit Experience: Experience with system administration and user support. Experience with supervising in a technical environment. Expertise in managing and troubleshooting basic hardware compatibility issues, networking problems, and operating system problems, particularly within the Windows and Apple operating systems. Expertise with application support, including the Microsoft Office Suite (Word, Excel and Outlook). Experience managing networked servers and workstations with knowledge of TCP/IP network services, systems utilities, hardware installation, and OS installation, including Microsoft Windows Server and Linux systems. General programming/scripting experience (Visual Basic, .Net, Java, Perl, PHP) for system administration, web design, and other administrative functions is preferred. Project management and customer service experience is highly preferred.

Unit Job Function Competencies: Standard Job Function Competencies Required: - Excellent supervisory skills. - Expertise in the area of group technology and its role in broader IT strategy. - Excellent listening skills with the ability to empathize and focus on client service - Ability to communicate technical information to a non-technical audience in a clear and coherent manner. - Knowledge of backup technology and other monitoring and automated systems management technologies. - Technical knowledge of current software protocols and Internet standards. - Outstanding deductive and investigative skills to identify and diagnose complex, non-intuitive technical problems. - Ability to learn new procedures, techniques, and approaches quickly. Unit Job Function Competencies Required: - Ability to work under pressure and manage multiple priorities with shifting deadlines from various constituents. - Strong written and verbal communication skills, attention to detail, and the ability to work successfully as part of a team. - Demonstrated understanding of the developmental objectives of the college student experience. - Goal oriented with the ability to take initiative and independent action in a collegial working environment. - Integrity and credibility to work with sensitive data, including the ability to handle urgent matters with maturity and confidentiality. - Ability to work independently with minimal supervision as and also function as part of a team. - Proficiency in system and network administration. - Experience with Google Suite and related products. - Experience with virtual machines and cloud hosted solutions. - Experience with digital signage and streaming IPTV is a plus. - Working knowledge of Unix/Linux. The standard work week is Monday through Friday. Additional hours may be required during University or department emergencies. Dates and times will be determined as issues arise and may include night and/or weekend work. Additional hours may be needed to open and close the residence halls (typically the first and last week of each quarter).

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