Sr. Associate Director of Programs and Initiatives

Mar 10, 2017
Institution Type
Four-Year Institution
About The Unit: The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 15,000 college, graduate, and professional school students, as well as the campus community more broadly. CSL is charged with the dual task of supporting all students in the University, graduate and undergraduate, and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and overseeing activity in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago community includes approximately 6,000 undergraduates and 10,000 graduate, professional, and other students and there are more than 300 recognized student organizations, all of which come together to create a vibrant and dynamic campus life. The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago. The core mission of the University of Chicago undergraduate student housing program, referred to as the "College Houses," is to deliver a residential environment which supports the academic success and personal growth of its residents. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission.

Unit Job Summary: Reporting to the Executive Director, the Senior Associate Director of Programs and Initiatives is responsible for the Summer Conference program, the execution of signature high-profile events, and all departmental special initiatives. As a member of the College Housing & Residential Services senior management team, the Sr. Associate Director participates in setting and executing strategic planning, priorities, and resource allocation. Overseeing the Assistant Director of Summer Conferences, the Sr. Associate Director will support the continued growth of the conference program while playing a key role in developing and implementing policy, program planning, and business protocols The Senior Associate Director is responsible for fostering and overseeing strong relationships with key campus partner offices, such as, UChicago Dining, Office of Event Services, International House, and the College. The Sr. Associate Director works closely with the Executive Director to provide administrative oversight, planning, creation and implementation of signature events for the Resident Master and Community Life initiatives. The Resident Master program is continuing to grow in scope and volume. The Senior Associate Director will take a leadership role in developing support strategies ensuring the continued success of the Resident Master program while generating new and creative events and initiatives for the College and College Housing & Residential Services. The Senior Associate Director will work closely with key campus partner offices, such as, the College, Office of Special Events, Alumni Relations and Development. Essential Functions: Supervision of Professional Staff - Directly responsible for the supervision and performance of the Assistant Director of Summer Conferences, Program Managers (2), and the department courier - Indirectly responsible for the performance of Summer Conference interns (15-20) - Supervise and lead staff by developing events and initiatives that meet staff professional and technical training needs, provides coaching and guidance, conducts or oversees the annual performance appraisal process, and proactively addresses performance issues as required. Management of Summer Conference Program - Assist in the day to day management of the Summer Conference program - Indirectly responsible for the hiring, training and supervision of the Summer Conference interns (15-20) - Coordinate summer conference program logistics with University departments including dining, catering, registrars' office and campus safety - Conduct summer conference staff training for summer interns and front desk clerk staff - Serve as a main liaison for summer conference clients throughout their stay on campus Management of Departmental Signature Events and Initiatives - Develop and support signature events and initiatives (ie banquets, receptions, lectures and trainings) will support the goals and mission of the Resident Master program. - Coordinate programmatic support with key campus partners to ensure signature events and initiatives meet and exceed University goals. - Monitor Resident Master and Resident Head programming fund expenditures. Provide oversight for highest and best use of funds, vendor selection and program development to maximize usage of funds and resources.

Unit Education: Bachelor's degree in a relevant field required. Master's degree in a relevant field preferred. Experience with summer conferences, housing and residential life programs preferred.

Unit Experience: At least three years of experience supervising staff in a service delivery environment required. Significant customer service and vendor relations experience required. Certified Meeting Planning preferred

Unit Job Function Competencies: - Ability to be a highly organized person with well-developed interpersonal and problem solving skills and an ability to work effectively with assertive and/or distressed clientele required; - Proficiency in standard office software applications (e.g., Microsoft Office, email, etc.) required; knowledge and experience with StarRez - Ability to work with a diverse range of students, staff and faculty, and managers across the campus. - Excellent organizational skills and high attention to detail. - Excellent interpersonal skills. - Ability to work both independently and collaboratively as a member of a team. - Thoughtful and innovative problem-solving skills. - Excellent verbal and written communication skills. - Ability to remain attentive to details, organized and productive while handling multiple concurrent tasks, and during high demand periods. - Ability to respond promptly, directly, and effectively to internal and external inquiries and requests for service while managing competing demands. - Ability to travel to various on-campus locations. - Sense of humor required

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