Complex Coordinator

Mar 09, 2017
Institution Type
Four-Year Institution

Complex Coordinator

Worcester Polytechnic Institute


Position Status: Administrative Exempt Positions

Basic Function:
The Complex Coordinator is a live-in professional responsible for assisting in the management of the Residential Services program. They assist with the selection and training of the in-residence paraprofessional staff. This position coordinates student and staff development and administrative functions in their respective complexes including crisis intervention, judicial matters, and programming. The Complex Coordinator also assists with housing operations and other departmental processes.

Principal Duties and Responsibilities

  • Supervise 15-18 Resident Advisors in multiple residence halls for both first year and upper class residents. Serve as the primary resource and support for the students and staff residing in assigned residence halls. Conduct performance evaluations of paraprofessional staff. Conduct weekly staff meetings with Resident Advisors to share information and discuss student and residence hall issues.
  • Coordinate duty schedules and break coverage in assigned residence halls.
  • Supervise and evaluate the programming efforts of residence hall staff, incorporating all aspects of the programming model to address needs of students and departmental goals.
  • Manage residence hall programming budgets for assigned buildings.
  • Assist with the implementation of the residential portion of the Insight program for first year and transfer students in assigned buildings. Supervise residence hall staff working with the Insight program to ensure that the goals of community development and personal development are being met.
  • Administer the residence hall judicial system in assigned buildings. Meet with students and staff to follow up on disciplinary incidents. Serve as administrative hearing officer for residence hall judicial cases and housing contract violations. Maintain the computerized database for residential judicial caseload and coordinate record keeping with the Dean of Students Office.
  • Oversee and advise hall councils, assist councils in programming and community development.
  • Advise students in personal, academic, and community related matters and make appropriate referrals as necessary. Mediate roommate disputes and student conflicts as appropriate.
  • Assist in housing related operations areas including opening and closing of the halls, occupancy reporting, room changes, and housing selection nights.
  • Coordinate quarterly health and safety inspections, end-of-year damage walkthrough, and billing process for assigned buildings.
  • Participate in regular building condition assessment walk-throughs.
  • Serve as back-up on call response for Administrator On-Call on a rotating basis and coordinate crisis intervention and response in assigned residential areas.
  • Serve as a member of the residential services on call group and provide active duty coverage during the on call rotation.
  • Assist in the day-to-day management of the Residential Services office.
  • Assist with an additional assigned area in Residential Services, including but not limited to; Resident Advisor training, Resident Advisor selection, Residential education (including programming, theme housing and living learning communities).
  • Assist and support summer conferences in collaboration with the Assistant Director of Operations during the non-academic year.
  • Participate in the Complex Coordinator Skill Advancement series focusing on supervision, community development, leadership development, social justice/diversity, student issues/conduct/crisis management, administration/building management, general skills/departmental responsibilities, and professional development.
  • Serve as a professional staff member contributing to the overall community through understanding of social justice and diversity concepts. Working to provide an inclusive community for all members of the residential community.
  • Other duties as assigned.
  • Opportunities for Professional Development:
    - Local, regional, and national conference attendance upon approval from supervisor and Director of Residential Services.
    - University mentor/mentee program.
    - Serve as a member and/or chair of departmental and university-wide committees including, but not limited to: Alcohol and Other Drug Committee, Sexual Assault & Violence Education, Campus Programming, etc.
    - Practicum opportunity to work and develop skills in a department of interest.

    Position Requirements

  • Masters Degree in college student personnel, higher education administration or related area preferred.
  • Bachelors degree required.
  • Minimum of two years of residence hall experience preferred.
  • Excellent interpersonal skills and computer literacy required.

    Posting Date: 03/06/2017

    Open Until Filled: No

    Special Instructions to Applicants:
    This is an anticipated vacancy.

    EEO Information:
    We are an Equal Opportunity Employer and do not discriminate against applicants due to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. We are looking for individuals who value creativity, diversity, inclusion, and collaboration.

    Criminal Background Check Statement:
    A pre-employment criminal records check is required.

    To apply, visit:

    WPI, the nation's third oldest private technological university, established in 1865 by New England industrialists John Boynton and Ichabod Washburn consists of 80 acres set in a safe, residential section of Worcester, Massachusetts—the second largest city in New England—home to 13 colleges, and situated 40 miles west of Boston.