ASSISTANT DIRECTOR OF STUDENT FINANCIAL SERVICES
The Student Financial Services (SFS) office serves as the College’s one-stop department for all financial services for students, families, and employees. Report to the Director of Student Financial Services and is responsible for the operations and procedures for financial aid processing while ensuring regulatory compliance; counseling and making financial aid awards for an assigned section of undergraduate students; and provide backup for graduate student counseling and office processes as needed.
Acquire and maintain working knowledge of all federal, state, and college regulations as related to financial aid including attending workshops or training seminars as required.
Determine office processing procedures to ensure compliance with federal and state regulations. Formulate procedures that meet federal and state requirements with consideration of audit standards.
Manage SFS Advisors staff, and the Specialist responsible for verification, loans, federal and state grant processing.
Streamline office workflow and update processes to take advantage of opportunities provided by new technology. Monitor and verify processes for quality assurance. Document procedures for the Policy and Procedure manual to align with established policies.
Work collaboratively with the SFS Data Analyst and other campus departments when establishing office processes.
Train and assist SFS staff regarding office processing and procedures, including troubleshooting and problem solving support.
Responsible for consumer information compliance as required by the Department of Education.
Function as an expert on Veterans Education Benefits including the GI Bill and Yellow Ribbon programs. Counsel students on fund payments, process the awards, and reconcile the account.
Responsible for assigned section of undergraduate, and backup support for graduate students, including: Counseling prospective and enrolled students and parents regarding financial aid. Verify accuracy of information, make financial aid awards when students file complete, and respond to student and parent appeals.
Assist in processing Title IV and intuitional refunds for students who withdraw.
Provide backup for disbursements and loan reporting through the COD system.
Oversee study abroad processing, including review of Title IV eligibility requirements, standardizing program cost-of-attendance budgets, and coordinating communications with the GEL Office and Go Global system.
Other duties as assigned.
Bachelor’s degree required and prior student financial services experience preferred.
Strong organizational skills with a high level of attention to detail.
Excellent interpersonal, communication, math, computer and writing skills.
Proven project management ability.