Support Administrator/Triage

iXsystems, Inc.
San Jose, CA
Mar 08, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS, PC-BSD), is on the lookout for a committed, experienced and enthusiastic Customer Support Administrator to provide front-line customer support and scheduling for the iXsystems customer support team. We are therefore looking for individuals who are highly driven, methodical, organized, and able to work closely with the Support Team in dealing with a wide variety of customer issues. The successful candidate will have a strong customer focus, good telephone skills, and the ability to understand technical language and accurately transcribe customer issues into support tickets. Excellent fluency in the english language is a requirement. Fluency in other languages is not required, but is definitely a plus. The successful candidate will also have the following skills: * Strong interpersonal skills along with the ability to track and complete numerous simultaneous tasks * Strongly schedule-driven focus and the ability to manage a calendar of support calls and customer call-back lists * Good Time Management skills * Good communication skills, including the ability to transcribe highly technical conversations accurately and succinctly * Excellent computer skills with the ability to deal with multiple time tracking and ticket management systems Benefits: * Great working environment, contributing and participating in a great team * Health/Dental coverage after 90 days * Compensation is competitive, based on experience * All work to be done on-site at our San Jose, CA office Qualified candidates should respond with a copy of their current resum as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest.

Company Description
iXsystems is an industry pioneer in building innovative enterprise storage, server, and software products focused on Open Source technology. We build datacenter solutions for some of the largest and most forward-thinking companies in the world, and we also develop some of the world's most popular Open Source software: FreeNAS and PC-BSD. The driving principle behind everything we do at iXsystems is the belief that Open Source technology has the power to change the world through its process of open and collaborative innovation. This Open Source ecosystem enables us to succeed and helps us empower our clients to do the same.

With thousands of clients, in nearly every industry sector, iXsystems has been in business for nearly a decade and a half, remaining, profitable, debt-free, and growing consistently since our humble beginnings. At iX, creating an unforgettable customer experience and lasting relationships is our foremost focus: clients are treated like friends, and employees like family.

We're looking for talented, like-minded, hard working individuals to join forces with us in the fight to disrupt the traditional approach to building storage, servers, and software for the betterment of technology and the world as a whole.

At iXsystems, we pride ourselves on being unique. What makes us unique are the varied characteristics of those who have joined us throughout the years. Though we have many different personalities, this vibe helps bring us together to work not only as a team, but also as a family. iXsystems started this company with two good friends and a few loved ones, who shared a passion for Open Source and customer satisfaction. We expect each new team member to flourish in their position and share the same energy and drive, as well as embody the integrity, professionalism, and technical acumen that makes us the most unique and exciting technology companies in the industry.

At the heart of those values, iXsystems also revels in one simple fact -- that we have recruited the best. To welcome new members into the iX family, we offer great perks and benefits including (but not limited to):
*Great working environment, contributing and participating in a great team
*Ability to work closely with popular open source projects
*Competitive Compensation, based on experience (this role is base salary + uncapped commission)
*Paid Time Off: vacation, sick, personal, holidays, birthday
*Medical, Dental, Life, 401k - with some options being 100% employer paid premiums
*Free lunches such as Food Truck Fridays and break rooms fully stocked with snacks, food, and subsidized beverages
*Lounge areas with darts, Netflix/Hulu, arcade games, music/jam room, and weight room
*Annual Company Picnic, Annual Holiday Party, BBQs, weekly fitness bootcamp, and bowling events

San Jose, CA


Tue, 7 Mar 2017 16:45:03 PST