Technical Support Staff

MSI Computer Corp
Los Angeles, CA
Mar 08, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Technical Support Staff

Location: City of Industry, Los Angeles

Our Service and Support provides technical support and customer service to MSI products, such as Motherboard, VGA, Barebone system, AIO, and Laptop etc.

In this position, you will track, manage, and communicate "bug" reports and problems through resolution. Provide sales support in meeting customer needs and drive customer satisfaction. Act as a liaison between the customer and the engineering team. Develop and deliver products based on customer needs within the desired timeframe. Be responsible for performing necessary lab-based debugging to resolve technical problems encountered by customers. Act intuitively and respond quickly to rapid changes in the technical environment. Work with new and developing technology that may lead to unforeseen technical challenges. Provide technical support and well-crafted customer service solutions to customers.

Your strong presentation, communication, and writing skills will help when interfacing with external and internal customers, marketing, sales, and repair department. You must be able to communicate technical information/customer service to individuals with different levels of technical knowledge and use your increasing technical knowledge to ask the customer appropriate questions.


More than two years' experience in computer industry (Motherboard manufacturer will be plus)
• College degree or higher (E.E. will be plus)
• Strong in hardware knowledge & troubleshooting
• Familiar with Microsoft OS & Linux
• Good communication skills in both written and verbal
• Efficient task-tracking and problem-solving techniques
• Team oriented

• Fluent In English and bilingual in Chinese is a plus

Company Description
Company Overview:

Micro-Star International (MSITM) specializes in the design and manufacturing of motherboards, interface cards, and barebones. In the rapidly changing information technology industry, MSITM has certainly become a vital link in the chain of leading-edge technology.

MSITM keeps the principle of ward-winning product quality and outstanding customer service" in producing its motherboards and add-on cards, and achieves its position as one of the Top 5 motherboard/video card manufacturers in the world.

Los Angeles, CA


Tue, 7 Mar 2017 10:09:21 PST