Technical Service Representative

Employer
Local Government Corporation
Location
Cookeville, TN
Posted
Mar 08, 2017
Jobs Outside Higher Education
Software & Technology
Employment Type
Full Time
Institution Type
Outside Academe


Job Description

Responsibilities:

Will provide hardware and technical support to LGC customers in Tennessee.
Work will primarily be assigned to Cookeville/Crossville TN customer base.
Will work independently.
Provide training to new employees.
Provide timely solutions to customer problems.
Provide on site or phone support in other areas where needed.
Mentor other hardware reps including assistance with scheduling and providing specialized training.
Manage satellite office in their region for neatness, equipment deployment, etc.
Equipment installation including cable, software, configuration, and customer training.
Maintain excellent customer relations.
Look for opportunities to market LGC products and services.
Conduct preventative hardware maintenance in customer sites.
Keep accurate records and submit appropriate paperwork.

Technical Abilities:

Extensive knowledge in computers - Troubleshooting, Assembly, Repair.
Knowledge or hardware components - their function and purpose.
Extensive knowledge in the following: Configurations, operating systems, connectivity, and network setup.

Experience:

Background in building, troubleshooting, and repairing computers and computer related equipment.

Other Skills:

Interpersonal and communication skills are needed for customer interaction.
Highly motivated and detailed.
Must be a person of integrity.
Organizational skills needed with the ability to prioritize.
Analytical thinking with the ability to offer solutions for complex problems.
Ability to use good/safe judgement with extensive travel time.

Company Description
Founded in 1977, Local Government Corporation provides software, hardware, networking and webdesign services for over 1300 customers.


Cookeville, TN

2b96ae2013

Tue, 7 Mar 2017 12:57:56 PST

PI97132549