Assistant Director, Processing

Riverside, CA
Mar 08, 2017
Institution Type
Four-Year Institution

Full/Part Time
Full Time

8AM - 5PM

$58,500 - $72,750

Position Information
Under the direction of the Associate Director, the Assistant Director, Processing applies professional training and experience to supervise the collection and processing of financial aid forms and loan processing to support the delivery of financial aid to over 22,000 student recipients. The Assistant Director, Processing has supervisory responsibility of the processing unit, including, but not limited to, hiring; training; performance evaluation; assigning work; effectively recommending merit increases, promotions and reclassifications; discipline and discharges; and resolving complaints and grievances. The Assistant Director, Processing is a key member of the Financial Aid Management Team and provides valuable input for short and long term office planning goals.

Minimum Requirements
Customer service orientation.
Written and verbal communication skills. Active listening, persuasion, and negotiation skills.
Advanced knowledge of policies, regulations, and practices for awarding financial aid.
Advanced knowledge of advising and counseling techniques.
Organizational skills and ability to prioritize work for self and others to meet deadlines. Project management skills.
Advanced knowledge of University policies, processes, and procedures, including those related to supervising employees.
Ability to assess processes and implement improvements.
Experience using complex databases. Working knowledge of common University-specific computer application programs.
Advanced problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
Social perceptiveness.
Ability to interpret complex policies and develop procedures to ensure compliance.
Interpersonal skills.
Proficiency with standard office software, internet, and email applications.
Ability to define specifications for database programming.

Preferred Qualifications

Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.

At UC Riverside we celebrate diversity and are proud of our #12 ranking among the nation for most diverse universities (US News and World Report 2013-2014). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.

UCR is ranked 55th among top public universities (US News and World Report 2013-2014).

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview


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