Student Support Advisor

Greensboro, NC
Mar 08, 2017
Institution Type
Four-Year Institution
Position Number 190

Functional Title Student Support Advisor

Position Type Administration - Staff

Position Summary

The Students First Office (SFO) fosters a learner-centered experience for undergraduate success by serving as one of the first lines of response in helping UNCG students address any number of academic issues they may experience at the University. The office coordinates intervention processes across different academic and administrative units to help students determine the best possible success strategies for addressing academic concerns. In collaboration with other support services across campus, SFO serves as an academic one-stop-shop for assisting students with academic advising, academic recovery, academic transition, appeals, and graduation planning. Additionally, the office is the centralized academic advising center for all exploratory (undecided) students at UNCG.

Working primarily at the office's front desk, the Student Support Advisor serves as a public face for the office and is one of the first individuals with whom students interact in the office. The Student Support Advisor is well-connected to all initiatives and programs coordinated by the Students First Office and collaborates with staff from the both the Academic Advising Team and the Academic Recovery Team. The Student Support Advisor will also interact daily with students, faculty, and staff across campus to support and connect students so that they may achieve their greatest potential as engaged learners. He or she should be prepared to provide guidance and make referrals to various offices on campus when necessary. Duties include, but are not limited to, the following:

1. Advising students on UNCG academic policies and procedures via front desk consultation, email, telephone, and webchat
2. Scheduling student appointments and triaging student walk-in visits
3. Providing academic support and detailed referrals to other offices; serving as a liaison to other Enrollment Management offices and triaging as appropriate
4. Preparing presentation materials and providing advising support during the SOAR advising and registration sessions
5. Reviewing undergraduate graduation plans and other student-initiated forms for departmental approval
6. Researching best practices to aid with the future development of SFO support services and advising initiatives
7. Coordinating the administrative override for withdrawal process
8. Collecting and tracking data related to course overloads and other office procedures
9. Serving on the SFO Marketing Team to assist in the creation of departmental marketing and promotional materials
10. Serving as a resource to students, faculty, and staff regarding academic referrals, policies, and procedures
11. Other duties as assigned; some evening and weekend work required

Minimum Qualifications

Master's Degree in Higher Education, Counseling, or related field from an accredited four-year college or university OR Bachelor's degree from an accredited four-year institution and minimum of 2 years of experience contributing to student success initiatives in a higher education setting; current Master's candidates encouraged to apply

Experience working with diverse populations in academic advising or in developing and implementing services/initiatives to support learning, student transition, success, and retention in a higher education setting

Knowledge of developmental advising and appreciative advising practices

Working knowledge of higher education legal practices, particularly related to FERPA

Strong organization skills, ability to handle multiple tasks, establish work priorities, respond to unanticipated student or faculty needs, and work well as part of a team

Ability to interact professionally and collaboratively with administrators, faculty, staff, students,
and the general public

Desire to work in a collaborative, creative, and energetic team-based environment

Excellent oral and written communication skills

Experience using Microsoft Office Suite and information systems such as Ellucian Banner

Tenure Status N/A

Special Instructions to Applicants

Review of applications will begin immediately with an anticipated start date of May 1, 2017.
For best consideration, please submit a cover letter, resume/vita, and 3 professional references by March 28, 2017.

Recruitment Range Commensurate with experience

Org #-Department Students First Office - 10918

Job Open Date 03/07/2017

For Best Consideration Date 03/28/2017

Job Close Date

Open Until Filled Yes

Type of Appointment 1.0 (Full-Time)

Time Limited? No

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents

    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * Do you currently have a Master's degree or have a Bachelor's degree with 2 years of experience in a higher education setting?
      • Yes
      • No
    2. * Do you have work experience in a higher education setting?
      • Yes
      • No
    3. * Do you have experience working in the field of academic advising and/or student transition, success, and retention?
      • Yes
      • No

    To learn more or to apply for this position please visit our UNCGjobsearch website at

    EOE AA/M/F/D/V


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