Network and IT Manager

Location
94305
Posted
Mar 07, 2017
Institution Type
Four-Year Institution


Stanford University

Network and IT Manager

Job Number:
74171

The Center for Advanced Study in the Behavioral Sciences (CASBS) at Stanford University stimulates cutting edge social science on important societal problems. A national and international resource founded in 1954, CASBS convenes collaborative teams of researchers and practitioners that cut across the disciplinary boundaries of the social and behavioral sciences (anthropology, economics, history, political science, psychology, and sociology) but also the humanities, education, linguistics, communications, and the biological, natural, health, and computer sciences. The Center has a distinguished history of fellowship support for individual scholars and research projects.


Stanford University is currently seeking a Network and IT Manager to serve as the technical expert for support to end-users for computer hardware, software, and network related problems and lead desktop staff and assist with support operations. The manager is also responsible for server administration and maintenance, for the installation, configuration and support of Oracle and MySQL databases, and for the management of the CASBS public website. This requires extensive experience in coding PHP, HTML and JavaScript, and in Drupal 7 administration.

This position is 80% FTE and supervises one support specialist.

Note: Not all unique aspects of the job are covered by this job description
CORE DUTIES*:
  • Act as technical expert in a computing support environment. Take escalated issues and resolve or refer to specialized expert as needed.
  • Lead activities of desktop staff to diagnose and resolve client problems; guide computing support staff on diagnosis of potential problems and resolutions.
  • Lead projects requiring technical expertise and creativity in analysis and deployment of technology.
  • Ensure team meets client service metrics. Monitor and report on all phases of computing support are coordinated, logged, tracked, and resolved appropriately. May establish service level agreements with clients.
  • Provide input on process improvements and contribute to the technology road map for the strategic plan.
  • May perform metrics trend analysis and reporting; guiding resultant process improvement.
  • Contribute to the development, communication and implementation of policies, procedures, best practices, recommendations, and guidelines for standards.
  • Provide technical guidance and training; may guide other staff.
  • Install, configure and support the Oracle and MySQL databases that include all basic data about scholars in the humanities and social and behavioral sciences. Work on databases using intermediate level database design and programming techniques.
  • Manage the Center's public website on the Stanford-hosted Drupal 7 servers. * - Other duties may also be assigned MINIMUM REQUIREMENTS:
    Education & Experience:
    Two-year college degree and five years of relevant experience or a combination of education and relevant experience.

    Knowledge, Skills and Abilities:
  • Ability to plan effectively and to manage/supervise projects and work queues.
  • Ability to provide excellent client service.
  • Ability to lead projects requiring technical expertise and creativity in analysis and deployment of technology.
  • Must have advanced level expertise in diagnostic techniques for problem troubleshooting.
  • Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.
  • Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
  • Strong background in coding PHP, HTML and JavaScript, and in Drupal 7 administration required. PHYSICAL REQUIREMENTS*:
  • Constantly perform desk-based computer tasks.
  • Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
  • Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


    WORKING CONDITIONS:
  • May require extended hours and weekends, on-call rotation. WORK STANDARDS:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu. Background check required for all finalists.
    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

    Job: Information Technology Services

    Location: Dean of Research
    Schedule: Part-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.




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