Communication Technician

Location
USA, Denver, Colorado
Salary
$16.85 - $17.25 per hour
Posted
Mar 07, 2017
Ref
005636
Contact
University of
Institution Type
Four-Year Institution

The Department of Campus Safety is committed to providing the highest quality safety and security services in a respectful, professional and consistent manner. The department is also committed to maintaining a work environment that encourages knowledge of, respect for and development of skills to effectively engage with diverse individuals and communities. Applicants from members of historically underrepresented groups including minorities, women, members of the LBGT community, people with disabilities and veterans are encouraged to apply.

Position Summary

Campus Safety if accepting applications for two Communication Technician positions. The Communication Technician assists in providing a safe and secure campus environment by receiving and prioritizing calls, relaying accurate information to responding personnel. The Communication Technician is a specialized position within the Campus Safety division which provides essential communications between campus safety personnel including, campus safety officers, alarm technicians and parking enforcement officers in the field, outside emergency and law enforcement agencies and the public.

Essential Functions

The dispatch center is a primary Campus Safety/emergency answering point and individuals must screen all calls, blue phone emergency lines to determine the appropriate level of service needed in emergency and non-emergency situations and allocate appropriate personnel and resources to incidents. Individuals must document calls for service using a Computer Aided Dispatch computer system, access campus information, and query several different databases. Communication Technician must monitor the CCTV system, alarm systems, send out emergency messages to the public when appropriate, notify parties of an incident requiring additional resources, and determine and initiate campus safety, police and/or fire response.

Knowledge, Skills, and Abilities

  • Ability to multi-task quickly and efficiently.
  • Ability to work independently, react quickly and demonstrate good judgment and discretion in stressful situations.
  • Ability to work in a team-oriented environment that requires individual thought and initiative.
  • Capable of facilitating the interactions of adverse needs in a complex organization.
  • Ability to maintain professional standards and conduct during stressful and oftentimes emotional situations.
  • Ability to deliver and follow detailed instructions.
  • Strong oral and written communication skills.
  • Accurate typing and data entry skills.
  • Proficiency in using basic office equipment such as printers, photocopiers, and fax machines.
  • Ability to work in a stressful environment, maintaining composure, prioritize service requests and perform multiple tasks at the same time.
  • Ability to speak clearly and concisely, transfer information accurately, and handle a wide range of interpersonal interactions.
  • Knowledge and prior use of a phonetic alphabet and law enforcement radio codes.
  • Ability to present and summarize information in a variety of written formats, using clear and concise language.
  • Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
  • Ability to maintain the confidentiality of sensitive information.
  • Capable of facilitating the interactions of adverse needs in a complex organization.

Required Qualifications

  • High School diploma/GED.
  • One (1) year of work experience with heavy telephone and radio communication.
  • City of Denver Central Station Operator License.
  • Experience utilizing two way radios.
  • Experience using a multi-line telephone system.

Preferred Qualifications

  • Bachelor's degree in related field.
  • Two (2) years of work experience in a 911/PSAP or central station monitoring type dispatch center in a college setting.

Work Schedule

Varied hours during a 24/7 work week.

Special Instructions

Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please click New Resume/CV at the bottom of the page to begin application. For questions about the position, please contact Jennifer Schwartz at

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LBGT community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.

All offers of employment are based upon satisfactory completion of a criminal history background check, pre-employment drug screen and verification of education & employment.