VISITOR SERVICES SUPERVISOR

Location
Philadelphia
Posted
Mar 07, 2017
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution

Duties: The Visitor Services Supervisor will work part-time at the Museum's admissions desks, ensuring that Museum guests have a comfortable and enjoyable experience during their visit through high levels of customer service and a welcoming and helpful atmosphere. The Visitor Services Supervisor will process admission and membership sales, will act as a 'concierge' answering questions, and will not only provide additional assistance to visitors as needed, but will also recognize and anticipate their needs, wants and expectations. This person will also assist the Director of Visitor Services and Visitor Services Manager with the supervision of the Museum admissions staff, assist with their training, evaluations and management of their performance, and assist with the preparation and creation of staff and attendance reports. The Visitor Services Supervisor will also act in a backup supervisory role in the supervisor's absence.

Qualifications: Candidates must possess a high school diploma. Prior customer service skills in a cultural environment are desired but not required. Very strong interpersonal skills and oral communication skills are essential. The ability to provide exceptional customer service is critical.

Reference Number: 26-25185

Salary Grade: PT

Employment Type: Non-Exempt

Org: University Museum

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: Z-Non-Classified Staff/Non-Unionized Job Grades