8AM - 5PM
$43,100 - $64,100
Under supervision, the Fleet Analyst promotes customer-oriented services, responds to customer and vendor inquiries related to rentals, vehicle maintenance, billing, services, incidents or concerns in a timely manner, and follows up to ensure satisfactory resolution. Oversees billing for Fleet Services; vehicle long/short term rentals, insurance costs, fuel charges, vehicle repairs and maintenance, and other applicable services. Collaborates with several campus departments on vehicle accident/incident reports and driver safety programs to ensure compliance with applicable campus and UC policies, and governmental regulations. Performs audits and reconciliation of various Fleet Services systems to ensure accuracy and compliance; makes adjustments or corrections as necessary. Provides other operational and administrative support to Fleet Services as needed.
Active listening, interpersonal communication and problem-solving skills to effectively resolve questions, concerns, issues or problems and ensure cooperative and productive working relationships.
Skills to work independently and as part of a team.
Working organizational skills to work on multiple projects with competing deadlines, to establish goals and work load priorities, and to meet project deadlines within budget and time constraints.
Skills to work under pressure of deadlines in a stressful environment.
Written communication skills to prepare a variety of correspondence, reports, policies and procedures, and training documents.
Ability to independently gather required information through the use of query tools or databases to extract data from internal/external systems and the ability to organize, analyze, validate and prepare reports, provide statistics, and identify trends.
Working knowledge of MS Office Suite of programs.
Skill and ability to provide and model exceptional customer service standards. Ability to monitor departmental performance standards, service guarantees, and service initiatives to ensure customer satisfaction.
Ability to create and maintain various manual and electronic records, logs, filing and record-keeping systems; ensuring accuracy at all times.
Ability to reconcile receipts, conduct audits, track inventory, order materials and issue billing or reimbursements.
Ability to safely operate vehicles, including vans, sedans, SUVs, compact cars, light trucks, electric carts, and other campus vehicles.
Working knowledge of practices and procedures of safety and emergency preparedness.
Working knowledge of practices and procedures relating to facility maintenance.
Working knowledge and/or experience with Phoenix or Voyager fueling systems.
Knowledge of the changing regulations and legislation of the following organizations: Department of Transportation (DOT), Department of Motor Vehicles (DMV), Department of Labor (DOL), California Vehicle Code (CVC), Federal Highway Administration (FHWA), Federal Motor Carrier Safety Administration (FMCSA), National Highway Transportation Safety Administration (NHTSA), and Occupational Safety and Health Administration (OSHA).
Knowledge of UC/UCR system-wide and Fleet Services policies and procedures.
Knowledge of basic accounting methods and principles.
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.
At UC Riverside we celebrate diversity and are proud of our #12 ranking among the nation for most diverse universities (US News and World Report 2013-2014). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.
UCR is ranked 55th among top public universities (US News and World Report 2013-2014).
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview