Lead Student Account Rep-Ops

Mar 06, 2017
Institution Type
Four-Year Institution

Northeastern University

Lead Student Account Rep-Ops

Requisition Number: STFR003570

Division/College: Enrollment Management

Location: Boston Main Campus

Full-time/Part-time: Full Time


Working under the supervision of the Assistant Director for Student Account Operations, the Lead Student Account Rep-Operations, provides the highest level of customer service (via in person, phone and electronic communications) and answers student, parent and third party inquiries regarding student financial matters. The Lead Student Account Rep-Operations
ensures the highest level of compliance with federal, state and institutional policies while maintaining student account records with accuracy.

The Lead Student Account Rep-Operations
serves as the primary contact for third party vendors (i.e. companies, embassies, government agencies) and associated students with inquiries regarding third party billing. This position assists the Assistant Director of Operations with billing third party accounts, processing third party payments, setting up contracts, and collection activities for delinquent accounts. The position serves as the primary contact for 1098T and tax documents from other countries. In addition, this position will have the standard responsibilities as relates to normal Student Accounts business. This includes counseling all current and prospective students and families regarding financing options and financial policies, while ensuring the highest level of compliance with federal, state and institutional policies. The Lead Student Account Rep-Operations will also process payments, complete financial forms and documents, distribute University parking permits, and process student refund requests.


Bachelor’s degree preferred. Three plus years of related progressive experience in student accounts or a financial environment required. Also requires highest degree of attention to detail and accuracy. Excellent customer service experience. Strong communication, interpersonal, and organizational skills. Working knowledge of Microsoft Word and Excel. Experience with Banner and Powerfaids preferred. Demonstrated ability to work with a student and parent population.

Additional Information:

To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.


Similar jobs

Similar jobs