IT MANAGER, CAMPUS CARD SERVICES
Duties: The PennCard office provides mission-critical service that complement the functions of colleagues in various divisions, including but not limited to: the Division of Information Systems & Computing (ISC) for identity management and data-warehouse related issues; the Division of Public Safety, as it relates to resolving card issues associated with building access; and a diverse set of constituents utilizing ID card-based transactions (e.g. point-of-sale registers such as those used at the Bookstore, Penn Dining, or Library copy services.
Reporting to the Director, Campus ID Card Services (PennCard), the IT Manager will perform a leadership role in the planning, operational, and service delivery for this important department. There are three primary parts of the role: to support the director's efforts to plan and fulfill the department's goals and to develop and execute strategies to fulfill them; to perform project management and program development associated with the information technology related initiatives that the office performs; to oversee the operational functions associated with the office including the facilities management, administrative tasks, including staff performance management and development.
The successful applicant must have a strong comfort level and demonstrated experience with information technology as the database, systems, and related equipment are inextricable from almost all of the core services delivered by the department. The position plays a complementary role to the office's Business Systems Analyst and works in close partnership with that position, and may sometimes may be called upon to perform duties that may involve being hands-on with IT related responsibilities (software and/or equipment). On a regular basis, such duties may include working with clients on needs assessment; understanding how PennCard's systems and technology facilitate business solutions; managing IT project deliverables and timelines from start to finish; and creating and generating reports.
On an as needed basis, the position may be called upon to participate in the planning, scheduling, and execution of upgrades of applications and document systems administration tasks. Working knowledge of the maintenance and installation of card readers and peripherals, card production, digital photo imaging equipment, and point-of-service technology will be necessary in order to participate actively in managing departmental staff and supporting clients.
Additionally, the position will be required to translate business requests into database queries & reports; perform daily, weekly, & monthly reporting, and develop standard reports for users & to support clients when they have questions about data.
Qualifications: A Bachelor's Degree in business information systems and a minimum of 2 years of experience, or an equivalent combination of education and experience, are required. 5 to 7 years of relevant experience strongly preferred. Must be able to establish, prioritize and meet deadlines, project management certification is a plus, but not required. Previous experience with relational databases (i.e. Oracle, SQL Server, MS Access) as well as aptitude for understanding the data-flow & interoperability between systems is important. Knowledge of writing queries using standard reporting tools (i.e. SQL, Business Objects, Crystal Reports, MS Access). Must have the ability to troubleshoot, research, & solve problems autonomously & the ability to work under time pressure with frequent interruptions. Demonstrated ability to work effectively in a variety of roles with both technical & non-technical personnel. Maintenance and installation experience required. Previous work with database tools, data analysis and reporting including ability to translate business requests into database queries & reports. Supervisory and/or operational management experience preferred.
Incumbent must have the capacity to learn new information, both technical and procedural, and to disseminate both verbally and in writing to end-users of varying computing skills. Ability to work in a professional manner with access to confidential and other data types; demonstrating good judgment, discretion, maintaining confidentiality, and working with independence, initiative and professionalism. Demonstrated ability and initiative to stay abreast of current and emerging information technology trends. Experience in a higher education environment is preferred.
Reference Number: 93-24996
Salary Grade: C
Employment Type: Exempt
Org: Campus Card Services
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: E-Information Systems/Technology