Technology Support Technician

Mar 02, 2017
Institution Type
Four-Year Institution
About The Unit: The University of Chicago Campaign: Inquiry and Impact (, the most ambitious and comprehensive campaign in the University's history, will raise $4.5 billion to support faculty and researchers, practitioners and patients, and students and programs across the University. Launched in October 2014, the campaign supports priorities in every division, school, department, and institute, and aims to engage 125,000 alumni and friends over its five-year duration. Please note: This role is located in Harper Court at 5235 S Harper Court - the corner of 53rd Street and Lake Park. For more information:

Unit Job Summary: Technology Support Technician: Provide technical support to the Alumni Relations & Development (ARD) information and technology ecosystem. This support includes but is not limited to all IT services in the ARD service catalog, cloud and on premise applications, video-conferencing, audio-visual, digital signage, desktop computing, and associated peripherals. Function as an information security analyst for ARD. Support and administer technical, physical, and administrative controls in ARD's information security management system (ISMS). Monitor, measure, and analyze the effectiveness of the control environment ensuring the confidentiality, integrity and availability of information assets. Stay abreast of threat landscape, industry and security trends proactively remediating vulnerabilities and threats. Work with management to identify, assess, mitigate/respond, and monitor/report on technology risks. Conduct periodic information security auditing and security incident response activities. Partner in the continual improvement of information security and technology risk management in ARD. Provide support for technical aspects of privacy and compliance programs in ARD. Stay abreast of privacy enhancing technologies and privacy/security by design principles employing these standards and applying them to technologies and services in ARD's service catalog. Use security and privacy enhancing technologies and services to protect business information during the data lifecycle. Work with information engagement team to further develop security training and awareness campaigns surrounding privacy and data security. Perform periodic assessments, audits, and activities in support of securing payment technologies and services ensuring compliance with Payment Card Industry Data Security Standard (PCI DSS). Perform other duties as assigned. Seek opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions.

Unit Education: Bachelor's degree or Microsoft or Comptia technical certification required.

Unit Experience: A minimum of three years of professional work experience in IT required. A minimum of three years of technical support experience on a Microsoft network required.

Unit Job Function Competencies: Applicants must be currently authorized to work permanently in the United States. A current resident of the Chicago area or willing to relocate to the Chicago area required. Valid United States driver's license required Ability to logically troubleshoot complex networking problems at both the hardware and software levels required. Ability to manage multiple concurrent tasks and meet specified deadlines required. Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills required. Ability to manage confidential information with discretion and tact. Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including Griffin (the University's Donor Relationship Management System), a Microsoft Windows computer environment, Microsoft Outlook, Word, Excel, PowerPoint, and Access required. Strong leadership qualities, including the ability both to delegate and to execute, thereby leading by word and by example required. Ability to work collegially and collaboratively in a team setting required. An exceptional work ethic and track record of personal initiative required. Outstanding interpersonal and communications skills characterized by the ability to listen, to speak, and to write well required. Flexible and adaptable to new programs in an emerging and changing environment required. Willingness and ability to travel to campus and/or non-campus locations for University business required. Willingness and ability to work evenings and weekends required. Applicants must be currently authorized to work permanently in the United States. Dress code is business or business casual attire. Understanding of the University of Chicago, its history, organization, and modus operandi preferred.

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