Assistant Director, Constituent Relations

Location
Chicago
Posted
Mar 02, 2017
Institution Type
Four-Year Institution
About The Unit: The University of Chicago Campaign: Inquiry and Impact (http://campaign.uchicago.edu), the most ambitious and comprehensive campaign in the University's history, will raise $4.5 billion to support faculty and researchers, practitioners and patients, and students and programs across the University. Launched in October 2014, the campaign supports priorities in every division, school, department, and institute, and aims to engage 125,000 alumni and friends over its five-year duration. A newly merged Alumni Engagement & Annual Giving (AEAG) team will refocus resources to create the most impact through engagement, programming, volunteer management and annual giving fundraising efforts to meet the University's aggressive Campaign goals. The new team will be comprised of seven areas designed to focus on the highest priorities while streamlining work and creating efficiencies. The Communications team will oversee the breadth of internal and external communications for AEAG by strategically collaborating with internal and external teams to strategize and execute communications to University alumni, donors, parents, and friends. Additionally, the team will continue to liaise with internal data and intelligence teams to manage, prepare, and authorize data and reporting used for communications and fundraising purposes. Please note: This role is located in Harper Court at 5235 S Harper Court - the corner of 53rd Street and Lake Park. For more information: http://www.harpercourtchicago.com/.

Unit Job Summary: Assistant Director, Constituent Relations: Execute effective tactics for project management as part of the collective Alumni Engagement and Annual Giving, (AEAG) team. In tandem with colleagues, manage, track, and code inquiries and interactions by alumni with the Alumni Association resulting from communications that focus on increasing participation, revenue, and engagement. Track and record engagement resulting from communications within digital marketing programs interfacing with internal and external constituencies. Collaborate with AEAG team to implement marketing strategies for a coordinated program of fundraising and engagement activities on and off campus. Use technology to synthesize data and draw conclusions. Work with colleagues to analyze the response rate and general assessment of solicitation and communication strategies. Edit and proofread high-level communications by ensuring consistency, grammar, punctuation, usage, spelling and style of these materials. Collaborate with colleagues across Alumni Relations and Development (ARD) to coordinate high-level department communications containing complex and specialized subject matter. Ensure timely and accurate alumni contact information updates are processed in alumni database and partnering departments are notified. Serve as customer service liaison for AEAG Communications and perform various administrative duties for AEAG management. Act as constituent relations point of contact for all external alumni inboxes, general inquiries, and phone lines. Liaise with communications, operations, and front line teams to manage expectations, questions, and concerns of alumni who are reaching out to the Alumni Association. Periodically evaluate Alumni Association customer service operations, and implement appropriate enhancements as approved. Perform other duties as assigned. Seek opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions.

Unit Education: Bachelor's degree or higher required.

Unit Experience: A minimum of two years of professional work experience in nonprofit management, customer service, program management, development, alumni relations, marketing, public relations, sales or similar professional work experience required. Experience managing and analyzing data preferred.

Unit Job Function Competencies: Applicants must be currently authorized to work permanently in the United States. A current resident of the Chicago area or willing to relocate to the Chicago area required. Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational and analytical skills required. Strong commitment to customer service required. Ability to manage confidential information with discretion and tact required. Demonstrated project management and analytical skills required. Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including Griffin (the University's Donor Relationship Management System), Kintera (the University's web platform), a Microsoft Windows computer environment, Microsoft Outlook, Word, Excel, PowerPoint and Access required. Proficiency with databases, web applications and the Internet required. Strong leadership qualities, including the ability both to delegate and to execute, thereby leading by word and by example required. Ability to work collegially and collaboratively in a team setting required. an exceptional work ethic and track record of personal initiative required. Outstanding interpersonal and communications skills characterized by the ability to listen, to speak, and to write well required. Must be flexible and adaptable to new programs in an emerging and changing environment required. Willingness and ability to travel to campus and/or non-campus locations for University business required. Willingness and ability to work evenings and weekends required. Knowledge of data management programs, survey tools and social media platforms preferred. Familiarity with prospect management systems preferred. Understanding of the University of Chicago, its history, organization and modus operandi preferred. Dress code is business or business casual attire.