Technical Client Liason/Account Manager

Washington, DC
Feb 27, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Role and Responsibilities

The Account Manager will provide customer support to existing Managed IT Support customers. This includes meeting with clients on a regular basis to review Help Desk ticket status and customer service levels; develop plans and budgets for upcoming projects such as hardware replacement, network upgrades, cloud migrations, telephony needs. In this role, the Account Manager is directly responsible for client retention and revenue generation.

Preferred Skills

The candidate must possess:

• Superb organizational skills and ability to work independently

• Excellent verbal and written communications skills

• Excellent customer service skills

• Ability to interface with technical team

• Windows7, 8 and 10 experience

• MS Office and other standard office applications experience

• Microsoft Office 365

• Strong understanding of computer network configuration - LAN, WAN, Wireless - technical configuration is not required

• MSP experience is preferred

Qualifications and Education Requirements

Must have own transportation

Company Description
Tech Impact is a nonprofit whose mission is to empower communities and nonprofits to use technology to better serve our world. We provide affordable technology services, support, and training to hundreds of nonprofits across the nation. CXWorks is our proven 8-week customer service training program, which prepares young adults for a career in customer service.;

Washington, DC


Sun, 26 Feb 2017 08:27:37 PST