University Registrar

Boston, Massachusetts
Feb 27, 2017
Institution Type
Four-Year Institution

Serving as a member of the Enrollment Management leadership team and reporting to the Vice Chancellor for Enrollment Management, the University Registrar is responsible for directing the operations and management of the Office of the Registrar, including course and classroom scheduling; course registration; maintenance of student academic records, including degree audit system, degree validation and graduation certification; final exam scheduling; enrollment reporting; and compliance with academic policies and FERPA regulations.  The Registrar will also oversee the Office of Veterans Affairs.  Duties include, but are not limited to:

  • Serve as the official keeper of the University's student records, maintaining the highest standards of customer service, accuracy, integrity, security, and compliance, while serving students, faculty, alumni, and other University constituents in ways that are efficient, effective, thorough, modern, and engaging;
  • Provide leadership in implementing and enforcing the University's policies and protocols regarding the use, dissemination, integrity, security, and privacy of student information and applicable federal and state laws and regulations, including Family Educational Rights and Privacy Act (FERPA);
  • Provide leadership in the development of the academic calendar in collaboration with key university administrators;
  • Oversee the staff and operations of the Office of the University Registrar, including academic records and regulations, registration, grading, degree and enrollment verification, transcripts, diplomas, and classroom scheduling; oversee the Office of Veteran Affairs;
  • Provide budget, fiscal and personnel management, for both the Office of the Registrar and the Office of Veteran Affairs; promote and provide staff training and development toward continuous quality improvement;
  • Collaborate and communicate with the Financial Aid Office staff and the Bursar on students' financial aid/tuition issues;
  • Certify student enrollment for external agencies;
  • Oversee grade processing, academic probation and suspension processing, and timely student notification;
  • Manage the technical components of registration, add/drop, curriculum collection and enrollment verification and provide assessment, planning, and integration of technological advances, including third party products, with our current student information system;
  • Provide timely reports and analysis of enrollment and registration trends for the Division of Enrollment Management and other campus constituencies;
  • Establish and implement short and long-term department goals, policies, and operating procedures; monitor and evaluate program effectiveness;
  • Serve on University and UMass system committees as assigned;
  • Perform other duties as assigned.  


Bachelor's Degree, Master's Degree preferred, and a minimum of seven-ten (7-10) years of progressively responsible and successful administrative experience at a senior level in a Registrar's office or related area is required. Prior supervisory experience is required.  Familiarity with PeopleSoft or similar enterprise student system is required.  Demonstrated success in leveraging various applications and software to continually adapt and meet the needs of the operations is required. 

  • Knowledge of and experienced in finance, human resources, and strategic planning, with the ability to juggle multiple priorities, projects and deadlines under pressure; ability to hire, lead and support a dedicated team;
  • Knowledge of administrative software applicants and other financial management programs;
  • Expertise in facilitating organizational development and change;
  • Ability to initiate and nurture collaborative partnerships;
  • Ability to manage and priority tasks, meet ongoing deadlines and oversee major projects from development to implementation;
  • Ability to work independently and see tasks through to completion in a timely fashion;
  • Ability to act with discretion and maintain confidentiality;
  • Ability to think strategically, exploring and helping to facilitate new models and efficiencies for higher education;
  • Demonstrated leadership ability;
  • Strong oral and written communication skills;
  • Strong interpersonal skills;
  • Strong organizational, problem solving skills and attention to detail;
  • Strong commitment to customer service.  

Additional Information:

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions.  As a condition of employment, the University will conduct appropriate background check reviews.  For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews:

Application Instructions:

Please apply online with your resume, cover letter, and list of three professional work references.

  • Professional Union.
  • Full time. Benefited.
  • Unrestricted funding.
  • Grade 35, salary associated to 36 (see link below for salary chart).  

Only Internal Professional Bargaining candidates will be considered during the first 7 business days of the posting.  All other candidates will be considered after that period. 

Closing date for applications:  March 22, 2017.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information. In addition to federal law requirements, the University of Massachusetts Boston complies with applicable state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment. Among the procedures which may be used to select personnel to fill vacant positions are review of work experience, reference checks, and interviews. All appointments and promotions will be effective on a Sunday.