MANAGER, ADMISSIONS VISIT CENTER
Duties: As a key member of the Office of Admissions, the Manager - Admissions Visit Center will serve as the daily on-site lead for the Admissions Visit Center (AVC), which hosts nearly 80,000 visitors annually. The Manager will plan and coordinate the logistics of the daily visitor experience, which includes the coordination of event room reservations, management of staff scheduling, use of our customer relationship management (CRM) system, and collaboration with campus partners on specialized visits. The Manager will manage and oversee front desk operations including training front desk personnel and coordinating the inventory of admissions-related materials and office supplies, and will provide coverage at the front desk as needed. The Manager will also plan and coordinate all aspects of the group visit process, including communication with educational organizations outside of the University. The Manager will respond to in-person, phone, and email inquiries about the University and provide information on the admissions process. The Manager will report to the Director of the AVC and serve on the Constituent Engagement work team.
The Manager will support the Director and Assistant Director - Student Volunteers with student volunteer management, including the Kite & Key Society, in the daily delivery of campus tours, lunch visit programs, and group visits. The Manager will review and track visitor statistics and visit surveys, and will prepare summary reports. The Manager will work with the Director to monitor and evaluate the impact and success of core visit experiences and will support the Director on oversight of the annual operating budget for the AVC.
Qualifications: A bachelor's degree is required. The successful applicant for the Manager position will have at least 2-3 years of progressively responsible experience in a customer service environment; familiarity with admissions and/or higher education is preferred. The successful candidate will have demonstrated project management, event management, and customer service skills, and the ability to prioritize projects in a high-volume, dynamic, and timeline-driven process. The successful candidate will have demonstrated ability to be a problem-solver, to think on one's feet, and to manage multiple projects to meet deadlines. Facility with technology systems and experience with a customer relationship management (CRM) system preferred. Strong communication and interpersonal skills are required. The job requires the ability to work evenings and weekends.
Reference Number: 83-25068
Salary Grade: 025
Employment Type: Non-Exempt
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: X-Secretarial/Administrative