Tech Support Specialist I

Location
Edmond, OK
Posted
Feb 25, 2017
Employment Type
Full Time
Institution Type
Four-Year Institution

College Information:
Position Summary:

Ensure the proper day-to-day operation of technology applications and equipment. Provide assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications.


Posting Number: RE00807
Job Type: Full-Time
Department Specific Essential Job Functions:

Troubleshoots and provides support for classroom and office hardware and software issues.

Assists in providing multimedia and technology training to faculty, staff, and administrators.

Ability to translate technical issues so that non-technical personnel can understand issue.

Assists in providing security of hardware and software.

May evaluate, recommend, and coordinate the purchase of hardware and software.

Assists in maintaining computer and multimedia hardware and software inventory for assigned building.

Maintains a customer-service attitude and provides excellent service and support.

Adheres to and complies with the University’s shared values (3Cs) and the Office of Information Technology’s Code of Ethics.

Ensures systems documentation follows best practices, is up-to-date, accurate, and tested.

Continually updates skills and knowledge relative to the position and the technology industry.

Performs other related duties as assigned.


Salary: $18.33 per hour ($38,141.20 annually)
Desired Start Date:
EEO Statement:

The University of Central Oklahoma (University) is committed to an inclusive educational and employment environment that provides equal opportunity and access to all qualified persons. The University will continue its policy of fair and equal employment and educational practices without discrimination harassment because of actual or perceived race, creed, color, religion, alienage or national origin, genetic information, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.

For complete details on the University’s EEO policy, please visit the Employee Handbook.

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