Senior Associate Director, Operations

Feb 24, 2017
Administrative Jobs
Student Affairs, Residence Life
Institution Type
Four-Year Institution
About The Unit: The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 15,000 college, graduate, and professional school students, as well as the campus community more broadly. CSL is charged with the dual task of supporting all students in the University, graduate and undergraduate, and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and overseeing activity in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago community includes approximately 6,000 undergraduates and 10,000 graduate, professional, and other students and there are more than 300 recognized student organizations, all of which come together to create a vibrant and dynamic campus life. The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago. The core mission of the University of Chicago undergraduate student housing program, referred to as the "College Houses," is to deliver a residential environment which supports the academic success and personal growth of its residents. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission.

Unit Job Summary: Reporting to the Executive Director for College Housing & Residential Services, the Senior Associate Director for Operations leads residence hall operations and services to ensure a safe and secure physical environment and the delivery of outstanding customer service to the students, staff, and faculty of the College Houses, guests who reside in the Campus and Student Life residence halls. This position actively engages in the admin. of seven residence halls housing approximately 3300 undergraduate students; has primary responsibility for the delivery of essential operations, including front desk operations and services, building security, common area use mgmt, the oversight of contracted hall services such as laundry, refrigerator rental, & physical plant oversight. Coordinates directly with Facilities Services staff in the delivery of excellent housekeeping, maintenance & mechanical operations of the residence halls, and participates directly in the development and implementation of all short & long term physical plant renewal & renovation projects. They also work closely with the UChicago Dining, Department of Safety and Security, the Office of Environmental Safety, and Risk Management and Labor Relations to accomplish department objectives. As a member of the CH&RS senior mgmt. team, this position participates in setting and executing residence hall strategic planning, priorities and resource allocation. Works closely with the professional staff within College Housing & Residential Services and UChicago Dining in the development & implementation of goals, policies and procedures for the University residence halls. They also work directly with residential faculty & staff in assessing the quality of the physical environment, delivery of front desk operations and services, & mgmt. of residence hall policies & procedures. Essential Functions: - Directly responsible for the supervision and performance of Residence Hall Managers (4 FTE). - Indirectly responsible for the performance of approximately 100 front desk clerks (unionized work force) and building attendant staff (non-union) in the delivery of residence hall operations & services. - Supervise and lead managers & staff by developing programs and initiatives that meet staff professional and technical training needs, provides coaching & guidance, conducts/oversees the annual performance appraisal process, and proactively addresses performance issues. - Coordinate annual opening & closing of the residence halls, including quarterly breaks. - Works closely with resident staff to support their residential experience and the student housing program they are responsible for providing in both private living quarters and common spaces. Where applicable, the Senior Associate Director of Operations serves as a liaison directly with other units and departments that have space allocated to them in the building. - Participates and works in close collaboration with staff in College Housing, UChicago Dining, International House (IH), the Office of Event Services (OES) and the related departmental Human Resources and Finance Managers. These working relationships will involve regular & episodic collaboration and consultation across departments. - Collaborates with various Facilities Services units including Capital Project Delivery, Sustainability, Operations & Maintenance, and Building Services in delivery of a full scope of physical plant services and operations, including energy use management and provision of campus utilities. - Support the Executive Director to manage the development of plans for facilities renewal to include both long-range master planning and the development and preparation of the annual capital projects submittal. - Manages the budget process including budget forecasting, development, management and reporting.

Unit Education: Bachelor's degree in a relevant field required. Master's degree in a relevant field preferred. Experience with housing and residential life programs preferred.

Unit Experience: At least three years of experience supervising staff in a service delivery environment required. Significant customer service and vendor relations experience required. Experience supervising full-time union staff in a service delivery environment preferred. At least three years of experience managing collective bargaining agreement (union) staff required Must have a valid Illinois Driver's License upon offer of employment and pass the University's Motor Vehicle Records process required. May be required to provide and use own vehicle insured in accordance with University requirements required.

Unit Job Function Competencies: Demonstrated strategic leadership skills in a University setting required. Demonstrated understanding of the developmental objectives of the college student residential environment required. Demonstrated knowledge of customer service skills, reception/front desk services and functions in a residential or hospitality setting. Strong oral and written communication skills required. Budget management skills required. Ability to manage multiple projects simultaneously, set priorities, and meet deadlines. Significant knowledge of the higher education profession and climate. Significant knowledge of short and long-term facilities capital project planning and priority-setting. Knowledge of industry standards for residential building services, repairs and maintenance required preferred. Basic knowledge of building mechanical systems. Ability to read and understand blueprints, sketches, diagrams and technical publications. Success in planning, executing, and completing residence hall or apartment turnover and common area projects on time and on budget required. Knowledge of the University of Chicago, or the higher education field preferred. Proficiency with information systems and project management software. Proficiency with Windows based computers, including the Microsoft Office Suite (Word, Excel and Outlook) required. Decision-making, organizational skills required.

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