Travel Program Manager

Princeton, NJ
Feb 24, 2017
Institution Type
Four-Year Institution

Princeton University

Financial Services - 54315

Position Summary
The program manager is responsible for the university's approximately $30 million travel program. This position will be instrumental in enhancing and managing a travel program that supports the complex travel needs of faculty, staff, and students both domestically and internationally through policies and procedures that are efficient, compliant, and supportive of the university's mission of teaching and research.

As part of the program, the manager will establish and oversee the relationship with the university's travel management company, will collaborate in establishing and managing relationships with travel suppliers, will assess and enhance travel booking tools, and will partner to support compliance with travel policies. Establishing and communicating processes that are clear, efficient, and serve the diverse needs of our faculty, staff, and student travelers is essential.

A special emphasis of this role will be to establish and support a strong group travel program for students and faculty. The program manager will provide infrastructure and support to ensure the educational and other programmatic objectives of the various campus groups are met. The program manager also provides critical support for the university's travel care program, in partnership with the travel oversight group and others.

Program Development and Operations

Leads the continuous improvement of the university's travel program, including:
- Enhancing services to faculty, staff, and students
- Supporting our extensive group travel initiatives
- Evaluating and introducing new travel tools and partnerships where appropriate
- Effectively communicating program services and benefits

Develops and supports an infrastructure that facilitates the university's unique group travel needs for faculty and students. This includes creating an environment that is highly flexible and service oriented, that supports our educational objectives, and that provides opportunities for experiential learning while simultaneously maintaining a critical focus on traveler safety and security.

Partners with the expense manager to ensure a comprehensive and seamless travel and expense program. This includes strong collaboration on program planning, system needs, campus communications and training, and policy adjustments.

Collaborates proactively with faculty, staff, and students to understand travel needs and opportunities.

Stays apprised of travel industry events and future direction and proactively plans for industry changes.

Collects and tracks feedback on traveler satisfaction and travel program compliance; uses data to inform travel program modifications.

Develops and monitors key performance indicators for the travel program, including customer satisfaction and cost savings.

Provides program direction, prioritization, and guidance to the travel program coordinator.

Category Management and Sourcing

Lead the strategic sourcing activities for the travel category (hotel, air, car, etc.) and utilize spend data, market information, and operational objectives to identify opportunities that will reduce cost and deliver long term value.

Develop strategies, prepare for, and lead supplier negotiations. Facilitate all formal activities related to competitive bidding events.

Negotiate price, rates, details, contract terms, and conditions for all contracts in the travel category.

Manage the end-to-end supplier relationship, including quarterly reviews of supplier performance, contract compliance, and pricing.

Lead joint improvement projects with suppliers where necessary.

Meet regularly with campus constituents to identify savings and service opportunities, monitor contract compliance and facilitate the exchange of information.

Support and enhance the University's sustainability and diversity objectives.

Essential Qualifications
Communication and Training

Communicates frequently with campus regarding travel policy, process, new vendors, negotiated vendor rates, current airline changes, and other pertinent booking and travel information.

Communicates the vision for Princeton travel services that emphasizes the themes of service to the university community, process enhancements, cost savings, and risk management.

Produces Web site content and other information.

Partners with the training coordinator and others to develop training programs on travel policies, processes, and tools.

Travel Risk

As a member of the travel oversight group, provides support related to travel logistics, travel data, and relationships with travel suppliers.

Partners with the Office of Risk Management on risk related aspects of travel policies, procedures, and supplier.

Position Requires:

- Bachelor's degree required, advanced degree preferred.
- 5-10 years of relevant work experience.
- Deep understanding of the travel industry including policies, processes, tools, and best practices.
- Highly service oriented, creative, and flexible.
- Experience and knowledge of change management principles and methodologies.
- Demonstrated ability to handle multiple assignments and respond quickly to changing business needs and priorities.
- Excels at balancing strategic thinking and planning with tactical implementation and execution.
- Excellent at data analysis and business process design.
- Advanced negotiation skills and knowledge of contracts.
- Proven ability to develop and maintain influential and collaborative relationships at a variety of levels both within the organization and with campus partners.
- Listens carefully to input from colleagues and stakeholders; uses strong consensus building and facilitation skills to achieve successful project outcomes.
- Excellent verbal and written communications skills, including the ability to translate business needs into systems requirements, process improvements, and policy changes.
- Evidence of self-motivation and the ability to work both independently and with teams, with high personal standards representative of Princeton University's commitment to excellence.

Preferred Qualifications

- Experience at an institution similar to Princeton is strongly preferred.
- Familiarity with the Fly America Act, Open Skies Agreements, and NCAA travel rules.

The final candidate will be required to complete a background check successfully.

Directory Title
Travel Program Manager
Job Function
Administrative or Professional
ADM 070
Standard Hours
Not Applicable
Full Time
Actual Hours per Week, if casual hourly

Pay Rate, if Casual Hourly

Work Schedule, if other than standard hours

Eligible for Overtime
Benefits Eligible
Union Code
Not Applicable
Education Required
Bachelor's Degree
Application Deadline
Open Until Filled or See Position Summary.
Instructions for Applying
Complete the online application and click "Apply to this Posting" at the top of the posting details page.
Documents which can be associated with this posting
Cover Letter
Proposed Start Date

End Date, if a Term Appointment

Comments related to end date:

EEO Statement
Princeton University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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