Student Enrollment & Success Coach HP3

Wheeling, Illinois
Feb 23, 2017
Institution Type
Four-Year Institution

The Harrison Professional Pathways Program (HP3) is a unique undergraduate program designed to close the college achievement gap and help students access and persist in order to receive a bachelor’s degree. The program is affordable and provides personalized, high-touch instruction and a supportive enviornment to help students persist through college and move onto a succcesful career. The Student Enrollment and Success Coach (SESC) role is an integral component of the HP3 student experience, serving to act as a first point of contact with the university and guiding and mentoring each student through the program. The SESC will be responsible for providing complete guidance to prospective HP3 students regarding the entire enrollment process. The SESC will provide undergraduate student support, carrying a case load of students, and serving as a guide for academic, career, and personal success. The ideal coach is an influential, passionate, goal-oriented individual with experience working with first-generation college students. The SESC must have a general belief that all students have the ability to succeed and be personally driven to change the college achievement gap.

Our Mission

Our mission is to provide a rigorous, affordable college education in a supportive environment that respects diversity to help all students meet and surpass their personal, academic, and career goals.

Our Core Values
Student-Focused: We make decisions based on what is best for students with the belief that when all students have access to resources and support, they are empowered to achieve success.

Expect Excellence: We hold high expectations for our students and for the adults who serve them, and we always strive for excellence

Personalized Support: We take a holistic approach to providing individualized support that encourages students to realize their full potential in college and beyond.

Data-Driven, Collaborative Environment: We work together as a unified team, utilizing real-time data to adapt to student needs.

Continuous Improvement: We remain agile and open to changes – incorporating data as well as student, faculty, and administration voice – to ensure that we are continuously learning and improving all aspects of the student experience.


• Provide comprehensive service to prospective HP3 students, managing a pool of leads and applicants. Handles prospects efficiently and professionally, effectively responding to any potential students’ concerns, issues or inquiry and successfully qualifying students for the Harrison Professional Pathways Program. Continuously meets and exceeds monthly goals and maintains a high level of enrollment.
• Consults and coordinates communications with Admissions and Student Finance by gathering any necessary information needed to successfully guide prospects through the entire enrollment process. Builds a solid rapport and remains as an available liaison for ongoing communications; Works collaboratively with members of the HP3 Team and other stakeholders in the University to ensure a seamless and positive enrollment experience.
• Accurately documents and records continuous contact using the CRM system with each prospective student and tracks information to ensure smooth transition of applicant data. Produces activity reports as needed;
• Conducts on campus information sessions for prospective students
• Monitors and manages student success efforts. Evaluates student learning styles, cognitive and non-cognitive skills and deficiencies, and short term and long term goals while maintaining frequent communication. Proactively identifies support resources and interventions for students who are off-track. Use developmental, appreciative and intrustive advising practices when necessary.
• Provides direct, comprehensive program guidance to assigned students while monitoring their academic progress. Prepares appropriate documentation of student progress and interaction as determined by the team and collaborates effectively with faculty. Prepares and montitors Satisfactory Academic Progress (SAP) plans for students on SAP warning.
• Assists students in the development of degree and career plans, registers students for each term’s classes, provides connections to content and studies, and effectively communicates the curriculum and graduation requirements for program, college and university academic policies and procedures.
• Assist in planning and implementation of Student Experience and Life on campus.
• Other duties as assigned (for example, student orientation, direct class instruction, summer melt activities, admitted student day activities, etc.).


Minimum Bachelor’s degree.
Demonstrated knowledge in higher ed, college admissions and/or recruitment preferred.
1-3 years professional experience in teaching, counseling, social work, advising, or related field.
1-3 years teaching or administrative experience at the high school or college level.
Experience working with a diverse student population and preferably first generation college students
Bilingual in Spanish is a plus.

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