Director of the Center for Service Opportunities

North Manchester, Indiana
Feb 23, 2017
Institution Type
Four-Year Institution

Job Responsibilities and Duties: The Director provides leadership and vision for the Center for Service Opportunities. Through building and fostering partnerships within the community and academic colleges, they work with a student team to effectively organize, implement, and encourage community-based learning and service activities on and off campus.

Essential Job Functions:

Responsibilities of the Director of the Center for Service Opportunities include, but are not limited to, the following:

Administrative Responsibilities

  • Oversee the Center for Service Opportunities (CSO)
  • Hire, train, and supervise the CSO student staff
  • Monitor and track university-wide service and volunteer hours
  • Partner with the Fort Wayne Campus for service-related opportunities
  • Responsible for all marketing and promotion of service, community-based learning and other CSO initiatives including presentations to academic departments and classes, community agencies and other groups as requested
  • Collaborate across the institution and develop partnerships with faculty to integrate service learning into academic courses and programs.
  • Maintain an electronic inventory and tracking system for all service and community based opportunities.
  • Lead development of annual goals and continual improvements to ensure effectiveness, efficiency, output and impact
  • Develop, prepare and monitor all departmental budgets
  • Provide trainings and appropriate documents for all service and community-based programs.
  • Research, write and submit grant proposals to ensure sustainability of funded programs.
  • Write and present reports to the institution, grantors, and community partners.
  • Collaborate with Student Success Center team on broader initiatives.
  • Enhance institutional visibility by participating in professional development activities including involvement in state, regional, and national associations and community based programs/organizations.
  • Facilitate recognition programs and awards for service-learning and volunteer activities.
  • Partner with faculty and the Office of Institutional Research to provide opportunities for students to conduct research related to community issues and showcase community service initiatives.

Community Relations

  • Research and seek out placement sites for service engagement opportunities.
  • Maintain relationships with and provide support to all community, organizational, and educational partners.
  • Maintain current and initiate new relationships with community partners as to enhance and provide growth for The Center for Service Opportunities.
  • Conduct site visits with all community based-learning placement locations.

Federal Work Study

  • Work closely with the Financial Aid office on campus and with Human Resources to ensure that Federal Work Study students are appropriately hired and paid.
  • Place and supervise eligible work study students within community service organizations


  • Administer the “Pathways” summer service program
  • Administer AmeriCorps and VISTA programs when present on campus
  • Coordinate the “Community Dinner” programing with the Fellowship of Churches
  • Oversee all literacy functions and programming through the Indiana Reading Corps program
  • Maintain files and documentation for all programs

Other Essential Functions

  • Ability to work independently and meet deadlines with minimal supervision.
  • Ability to supervise staff, delegate as appropriate and complete all associated personnel actions in a timely and accurate manner.
  • Ability to identify and analyze a variety of issues and problems, making recommendations and/or acting to resolve them.
  • Ability to develop and interpret policy and procedures.
  • Ability to effectively manage budgets.
  • Ability to oversee multiple tasks with attention to detail, a motivated/enthusiastic work style, and the ability to work in a fast-paced environment with a broad range of internal and external constituents at all organizational levels.
  • Ability to interact in an effective and appropriate manner with diverse populations, the university community and the public.
  • Excellent verbal, written and oral communication skills.
  • Ability to operate a personal computer and associated software.
  • Knowledge of student development theories and practices as well as experiential learning theories.
  • Knowledge of programs which enhance and integrate relationships between academic and student affairs.
  • Knowledge of nonprofit/not-for-profit agencies.


  • Bachelor’s degree required. Individuals with a Master’s degree in counseling, college student personnel, higher education administration, educational leadership or related field will receive highest consideration. 
  • Minimum two or more years of experience in a higher education or service related setting. 
  • Must possess working knowledge and/or experience in a collegiate environment to understand the academic culture and must be responsive to the needs of students, faculty, staff, parents, alumni, and administrators.
  • Strong analytical and problem-solving skills.
  • Demonstrated leadership and team member skills
  • Experience in assessment and reporting

General Information: Manchester University is an independent, liberal arts university with a campus in North Manchester, Ind., where approximately 1,300 students choose from at least 60 areas of undergraduate study, two master's programs and 21 NCAA Division III varsity sports. Our second campus in Fort Wayne is home to the Manchester University College of Pharmacy, where graduates are awarded the Pharm.D. Doctoral degree.

Manchester has a distinctive commitment to developing respect for ethnic, cultural and religious pluralism and an international consciousness. Manchester University respects the infinite worth of every individual and graduates persons of ability and conviction who draw upon their education and faith to lead principled, productive, and compassionate lives that improve the human condition. As an institution rooted in the tradition of the Church of the Brethren, Manchester University values learning, faith, service, integrity, diversity, and community.

Work Schedule: This is a full time, 12 month, exempt position with a forty hour per week schedule of 8 a.m. to 5 p.m., Monday through Friday.  Some evening and weekend hours may be required. Flexible hours or schedule changes may be required for programming. Travel to community partner sites and professional development conferences is required.

What We Offer: We offer competitive pay and the opportunity to serve in a dynamic educational environment committed to graduating persons of ability and conviction. We are consistently ranked as an Honor Roll Great College to Work For by the Chronicle of Higher Education.

To Apply:  Review of applications begins immediately and will continue until the position is filled. Please apply online at:  A cover letter and resume should be submitted with the online application.  Questions can be e-mailed to

Manchester University is an equal opportunity employer. Applicants who further diversify our faculty and staff are warmly welcome.