Assistant Director of Financial Aid

Montclair, NJ
Feb 23, 2017
Institution Type
Four-Year Institution
Montclair State is New Jersey's second largest university. It offers the advantages of a large university - a broad undergraduate curriculum with a global focus, a wide variety of superior graduate programs through the doctoral level, and a diverse faculty and student body - combined with a small college's attention to students.

Posting Date February 22, 2017

Position Title Assistant Director of Financial Aid

Vacancy # V-1257

Department Financial Aid

Division Student Devel And Campus Life

Job Description

Under the direct supervision of the Director, the incumbent will be responsible for assisting in all aspects of financial aid administration including processing and managing the awarding of student aid funds from state, federal and institutional aid programs, development and implementation of policies and procedures which maintain regulatory compliance, assisting colleagues in the oversight of office and staff management, and maintenance and enhancement of systems applications. The Assistant Director will work closely with the Director in reviewing and resolving individual student issues that are brought to the Director's attention and will respond on behalf of the Director to faculty and staff who refer such students and to the students themselves with resolution. The Assistant Director represents the office throughout the campus as well as externally, and is a reliable resource to faculty and staff throughout the university community.

• Review and verify application documents and work with federal and state agencies in the delivery of aid to students. Assist with verification of student application information and SAR "C" verification for both state and federal programs.
• Collects and/or analyzes financial data on students to determine aid eligibility and make awards within federal, donor and/or institutional guidelines.
• Assists in answering emails sent to the financial aid office email address, including the necessary research, obtaining assistance from other staff when needed, and responding to the student/parent in a timely fashion.
• Evaluates documentation for unusual/mitigating circumstances as provided by the student; exercises judgment by making adjustments or revisions to costs, family contribution, demonstrated need or dependency status as exceptions to the prescribed process.
• Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
• Assists in the preparation of and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops and recruitment sessions.
• Maintains integrity and appropriate confidentiality in departmental and program operations.
• Participates in conferences, seminars and professional meetings.
• Interfaces with students, campus departments and external agencies to resolve issues that arise.
• Assists with other financial aid activities such as outreach, reporting and monitoring.
• Performs other duties as assigned.

The above statements reflect the general details considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Qualifications & Requirements

• Bachelor's degree required. Master's degree preferred.
• A minimum of 4 years professional experience working as a financial aid administrator at an institution of higher education.
• Experience in counseling students.
• Experience with various computer systems with preference for a candidate familiar with Banner.
• Excellent interpersonal, oral and written communication skills.
• Demonstrated ability to provide excellent customer service.
• Ability to handle confidential matters with discretion; good judgment, demonstrated analytical and quantitative skills.
• Ability to set work priorities, manage multiple projects and meet deadlines in a fast-paced environment.

Salary Range
To commensurate with experience .

Anticipated Start Date Open until filled

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Organizational Marketing Statement:

Building on a distinguished 105-year history, Montclair State University is proud to be a leading institution of higher education in New Jersey. The university's six colleges and schools serve more than 19,000 undergraduate and graduate students in 300 majors, minors, concentrations and certificate programs. Situated on a beautiful, 250-acre suburban campus just 14 miles from New York City, Montclair State combines the instructional and research resources of a large public university in a dynamic, sophisticated, and diverse academic environment.

EEO/AA Statement:

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity. Additional information can be found on the MSU website at



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