Manager, Clinical Student Services

Coral Gables, FL
Feb 13, 2017
Institution Type
Four-Year Institution
American University of the Caribbean School of Medicine (AUC) is seeking a Manager, Clinical Student Services to join their team in Coral Gables, Florida.

The primary purpose of the Manager, Clinical Student Services is to assist in managing the operation of the Student Services Department. This includes supervising, motivating, and training Student Services colleagues and ensuring that students successfully complete the Clinical Sciences curriculum; fulfill University graduation requirements while rotating through various medical specialties in affiliated teaching hospitals and other approved health care facilities in the United States; and maximize their opportunities for obtaining a Residency Match.

    Supervises, motivates, and trains Student Services staff. Provides feedback regarding performance and prepares performance appraisals. Responsible for the overall operation and effectiveness of services for the department in order to ensure that continuous, quality, accurate and timely services are provided. Manages the operational needs and goals of the Student Services Department; includes managing time-off, approving time sheets, setting priorities, managing staff resources, staff meetings, etc. Establishes and updates policies and procedures to ensure customer service, satisfaction and optimization within the Student Services functional area. This includes all established policies and procedures for hospitals and students (in Semesters 5-10) as instituted by the Sr. Associate Dean of Clinical Sciences (or comparable leader). Assists the Clinical Deans with development of the annual departmental budget and monitors spending on a monthly basis. Reports to the Associate Dean of Clinical Student Affairs (or comparable leader) and provides regular feedback regarding staffing and operational performance. Develops an annual departmental plan, and designs a weekly, monthly, and quarterly list of priorities to measure performance. Ensures that the students new and continuing in the Clinical program are informed of the requirements, policies and procedures for the semesters 5-10; assists with revision and maintenance of student handbook and clinical guidelines. Creates, maintains and reviews a wide variety of reports and databases necessary to supervise the Student Services staff effectively and to ensure all service and performance levels are consistently met, coordinating with all Clinical managers and supervisors. Participates in various management meetings and assists in the recommendation, planning and execution of University-wide programs and initiatives. Assists with the Development of strategic and tactical plans for the department to ensure synergies and that processes are standardized to meet The University's Student Service goals and objectives. Works with the Information Management department to develop and implement new reporting tools and automate processes. Ensures that the established phone and service metrics are met consistently and develops and implements corrective action if necessary. Resolves escalated complaints and answers questions of customers (students, hospitals, campuses, etc) regarding service and policy. Conceptualizes critical concepts necessary to resolve clinical student issues, encouraging critical thinking necessary to develop solutions at the lowest possible level. Understands and stays informed of applicable examinations, policies and procedures necessary for graduation and licensure of international medical graduates (NBME, ECFMG/USMLE). Assists with planning and orchestration of the Clinical Sciences Orientation and travels to campus and clinical locations for any other student/hospital information and training sessions, department and university meetings, training of campus staff, registration, etc.
  • Completes other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Master's Degree in Health Care Administration, Business Administration or Higher Education Management field required. Must have 3 - 5 years of customer service experience, preferably in higher education, and knowledge of Banner Student Information System highly desired. Possess hands-on and versatile leadership qualities and the ability to manage change in a fast paced environment. Ability to supervise, motivate and develop staff is required. Excellent and inter-personal skills and communications skills across multiple modalities. Must demonstrate the ability to foster collaboration across diverse groups of constituents, including students, faculty, management, system developers, and other staff. Strong analytical project management and organizational skills around business process improvements, change management and systems improvement, and the performance of database queries/searches to produce reports and analyses. Some familiarity with web page development, HTML, and content management highly desirable. Candidate must be available to meet domestic and international travel requirements; some weekend work required.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.