Asst. Director, Student & Academic Services MScA

Feb 09, 2017
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution
About The Unit: Created at the founding of the University, the Graham School is committed to enhancing the University of Chicago's place as a preeminent intellectual destination through support of lifelong learning. Graham is dedicated to curating and disseminating the university's rich content for a broader set of learners in ever more innovative ways; helping the university engage civically, globally, and with the latest innovations in teaching and learning.

Unit Job Summary: Reporting to the Director, MScA, the Assistant Director of Student and Academic Services leads a set of comprehensive student services for a diverse population of over 300 students and alumni in the Master of Science in Analytics program to optimize their academic experience and enhance their career prospects. ADMISSIONS & ONBOARDING - Lead, develop, and implement orientation and onboarding programs and practices to ensure incoming students experience a smooth and efficient transition to UChicago. Research best practices for orientation programs and recommend enhancements. - Proactively communicate with students to steward their onboarding through University systems and protocols. Respond to inquiries and direct students to additional resources, as appropriate. - Advise incoming students on initial course selection, track preliminary student enrollment data and make recommendations for course scheduling. STUDENT ADVISING & MANAGEMENT - Act as the primary point of contact for student inquiries. Address student questions relating to course selection, degree requirements, academic resources, waivers, petitions, tuition and fees, registration, leaves and reinstatements; provide referrals or facilitate resolutions of issues with appropriate departments, as necessary. - Develop and maintain a comprehensive understanding of resources, policies, and practices of the University as well as the intellectual content and educational agenda of the program. - Strategically disseminate information to students to ensure clarity of message and effective communication of policies and processes. - Monitor student performance, evaluate student academic records, and authorize convocation eligibility. Advise the Dean of Students on disciplinary matters, status changes, leave of absences, and graduation. - Collaborate with members of the University to ensure students meet deadlines, submit appropriate documentation, and maintain good standing. Identify and evaluate opportunities for strategic student services enhancement and resource development. PROGRAM MANAGEMENT & DEVELOPMENT - Serve as the program's primary point of contact for administrators. In accordance to University and program policies, oversee all quarterly MscA student processes ? registration, orientation, academic tracking, petitions, capstone progression, graduation eligibility, and retention. - Manage and execute quarterly events, such as the Capstone Showcase, guest speakers, orientations, luncheons, and other programming to promote student engagement. - Lead development and composition of policies, procedures, and communications for program to ensure structure, consistency, and clarity in student services and administrative practices. Collaborate with MScA program staff to review and make recommendations, as necessary. - Prepare and present data relating to diversity in the program's student population to inform services and admissions. DATA & SYSTEMS MANAGEMENT - Assess and adapt data collection to provide accurate program statistics. Develop reports for student tracking and outcomes. Oversee transition from Gargoyle to AIS. - Run and analyze reports for registration, enrollments, and demographics quarterly to identify trends and opportunities to be considered in strategic planning. - Manage the course schedule section of the MScA website, proactively identifying needs for updates and enhancements.

Unit Education: Bachelor's degree required. Advanced degree preferred.

Unit Experience: Minimum of two years of administrative experience in a student affairs, academic support, or closely-related environment preferred Experience in an academic environment working with students and faculty with demonstrated commitment to the highest level of academic standards of integrity and quality preferred

Unit Job Function Competencies: - Strong verbal and written communication skills - Ability to work effectively and collaboratively as part of a team required as well as independently to execute work - Ability to manage program finances wisely and within budgetary guidelines required. - Strong interpersonal skills and the ability to communicate effectively with a variety of stakeholders, including faculty, students, university administrators, and corporate partners - Ability to anticipate and manage workload effectively during peak busy seasons while maintaining attention to detail - Ability to represent the School and the University in a positive and professional manner with stakeholders and in public settings - Must be able to exhibit patience and flexibility in a fluid working environment - Ability to multitask and deal with interruptions - Must be able to plan effectively and meet deadlines in a fast-paced environment - Be trustworthy with student, employee, and financial records - Proficiency in MS Office, including Excel, PPT, Word, and Outlook required. Experience with/ability to master internal University of Chicago systems

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