Group Director, Student Central

Location
Philadelphia, PA
Posted
Feb 06, 2017
Administrative Jobs
Student Affairs
Executive Administration Jobs
Other Executive Administration Jobs
Institution Type
Four-Year Institution
The Group Director of Student Central is responsible for ensuring a positive student experience, recognizing student needs and implementing a persistence strategy to empower students to achieve their educational and career goals. As an integral member of the group executive committee, reporting directly to the Group President, with dotted line responsibility to the National functional leader of Student Central, this leader manages student finance and student advisement programs for their designated group of approximately 6 or more locations supporting on average 4k total students. This leader is charged with being a role model for our University TEACH values and fosters a culture of CARE consistent with our University mission, vision, and purpose.

    Executes the Group Student Central strategies ensuring alignment to the overall DeVry University Strategic Plan. Communicates and drives the implementation of the Home Office technology, service and product related initiatives. Provides leadership to promote and maintain integrity, accuracy and timeliness in the delivery of service and advisement to students, ultimately ensuring a positive student experience. Leads the Group Student Central team comprised of 2 direct reports on average and manages the attraction, retention, performance, and development of all Student Support colleagues (approximately 20 indirect reports) within the Group. Ensures programs are developed and utilized to recognize student needs and to maintain student retention. Assesses Student Central's performance against the functional objectives identifying strengths, opportunities, and action plans for improvement, if needed. Manages multiple sites and coordinates efforts among departments, ensuring seamless, student-centric processes to deliver exceptional service to students.

KEY SUCCESS FACTORS: Strategic Skills:.

    Is knowledgeable in current and possible future policies, practices, trends, technology and information affecting his/her business and organization. Is knowledgeable in current and possible future policies, practices, trends, technology and information affecting his/her business and organization. Can effectively cope with change and shift gears comfortably. Analyzes both successes and failures for clues to improvement; quickly grasps the essence and the underlying structure of anything.
Operating Skills:

    Provides challenging stretch assignments. Holds frequent development discussions and is aware of each person's career goals. Designs practices, processes and procedures which allow managing from a distance. Is comfortable letting things manage themselves without intervening. Sets clear objectives and measures; monitors process, progress and results
Courage:

    Is a good judge of talent. Deals with problem direct reports firmly and in a timely manner.
Interpersonal Skills:

    Blends people into teams when needed; creates strong morale and spirit on the team; Fosters open dialogue. Is seen as a team player and is cooperative. Ability to quickly find common ground and solve problems for the good of all.



    Bachelors required; master's degree preferred. At least five years of relevant experience required. Knowledge of principles, practices, methodologies, and procedures for student academic advising and financial aid. Multi-site or remote management required; experience in a regulated environment preferred. Demonstrated experience in post-secondary education administration and colleague management.

COMPETENCIES:

    Business Acumen Dealing with Ambiguity Developing Direct Reports/Others Managing Through Systems Confronting Direct Reports Learning to Fly Managing and measuring work Building Effective Teams Peer Relationships Sizing Up People

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