Continuing Education (CE) Information Specialist - Staff Pool

Location
Houston, TX
Posted
Feb 02, 2017
Employment Type
Full Time
Institution Type
Community College
The Organization

Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

The Team

Some of the brightest minds in academics and business are choosing HCC as their teaching home. When you join our talented faculty team, you'll play a special role as teacher, mentor and academic advisor. We'll support you in your professional development as you contribute your knowledge and expertise to HCC, our students and the community.

We are currently seeking a CE Information Specialist who will advance the institution's proud tradition of excellence in academics, student life and community service.

The Opportunity



You: You're a customer-service expert who enjoys helping students enroll in the CE courses that will prepare them for bright futures.

Your mission: We'll count on you to support recruitment, advising and customer relationship management efforts for all CE courses and/or programs offered system-wide.

Your work: You'll provide CE course information to students and potential students via phone, walk-ins, mail-outs, email and by keeping the customer database up to date. You'll also advise students on course requirements, career paths, class dates, locations and orientation dates, as well as how to order their textbooks. In addition, you'll maintain class waiting lists and process admissions, enrollments and CE student registrations.

Next steps: If you always have the student experience in the forefront of your planning and execution, if you're a collaborator, an innovator and a person who gets things done, apply today!

Location

Houston is a city with limitless possibilities:

• Third-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.

• 145 languages are spoken here.

• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.

• Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.

• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.

• World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation's top institutions.

• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.

• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you're ready to join an amazing team, please apply right away.

It is the policy of the Houston Community College System to provide equal employment opportunities without regard to race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. Individuals with disabilities, who require special accommodations to interview, should contact the Employment Services Office at (713) 718-8565.

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

SUMMARY

Provide student recruitment, advising, and customer relationship management. Provide information regarding all continuing education related courses to external and internal customers. This position is responsible for supporting the recruitment and advising efforts for all continuing education courses and/or programs offered system-wide. Provide continuing education course information via telephone, walk-ins, mailing information, electronic mailings, maintaining and updating customer database information, and through other recruitment activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide professional and high quality customer service by answering phones and responding to continuing education information requests for class and/or program information. Follow-up to ensure inquiries for information have been completed.

Provide student advisement information regarding continuing education class and program offerings including: requirements, career paths, class dates, admission process, locations, and orientation dates.

Responsible to maintain current knowledge regarding all continuing education courses and/or program recruitment and advising information.

Process admission, enrollment, and CE student registrations using People Soft.

Capture all information requests on CE customer service database daily.

Collect inquiry marketing data in CE Database daily.

Mail program information flyers based on student inquiries, and tracks information mailed to students, and referrals on customer database

Contact students for cancelled / postponed classes and recruits for future class date.

Provide student account support as needed (Refunds and cancellations) and follow-up.

Provide student with textbook ordering information for enrolled courses.

Maintain class waiting lists as needed and follow-up via mail, e-mail, and phone as part of recruitment.

Make outbound calls for class information and recruitment.

Direct students to Program Manager and/or Instructional Support Specialist as needed for additional advising and/or program orientations.

Collect and monitor SEOI for all CE classes offered and batch forms to send to system for processing.

Collaboratively provide support to instructional staff as needed to ensure smooth office operations and high quality customer service.

Stay current of People Soft SPIN training.

Stay current on student services information.

Stay current and maintain proficiency on technology office applications skills, and customer service relationship systems.

Operate various office equipment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills and/or abilities required.

EDUCATION

High-School diploma and minimum of five (5) years of direct related experience in customer service and/or educational program recruitment and advising. Associate degree highly preferred.

EXPERIENCE

Three years of direct continuing education operations experience required.

Three years experience in providing customer service, advising, and recruitment.

Experience with workforce programs and processes preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in word processing and spreadsheet (Word and Excel) required)

Excellent customer service skills required.

Microsoft Office 2002 or above programs proficiency required; IC3 Certification preferred.

Ability to communicate and maintain productive working relationships with people at all levels of the organization.

Demonstrated good verbal and written communication skills; Bi-lingual (Spanish) preferred.

Good organizational skills.

Some night and weekend work may be required.

PeopleSoft proficiency highly preferred



This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.



This job description may be revised upon development of other duties and changes in responsibilities.

EDUCATION

High-School diploma and minimum of five (5) years of direct related experience in customer service and/or educational program recruitment and advising. Associate degree highly preferred.

EXPERIENCE

Three years of direct continuing education operations experience required.

Three years experience in providing customer service, advising, and recruitment.

Experience with workforce programs and processes preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in word processing and spreadsheet (Word and Excel) required)

Excellent customer service skills required.

Microsoft Office 2002 or above programs proficiency required; IC3 Certification preferred.

Ability to communicate and maintain productive working relationships with people at all levels of the organization.

Demonstrated good verbal and written communication skills; Bi-lingual (Spanish) preferred.

Good organizational skills.

Some night and weekend work may be required.

PeopleSoft proficiency highly preferred

PI96725888