Retention Specialist - Student Success & Support Program (Grant Funded)

San Mateo
Jan 19, 2017
Institution Type
Community College

San Mateo County Community College District

Retention Specialist - Student Success & Support Program (Grant Funded)

Posting Number: 2014397S

Department: Counseling Services CA (DEPT)

Location: Caada College

Position Number: 3CC019

Percentage of Full Time: 100%

Months per Year: 12

Salary Range: $54,096 (annual) - $65,856 (annual)

Position Type: Staff & Admin

General Statement:

San Mateo County Community College District values the principles of diversity and equity. We provide our students with a rich and dynamic learning community that embraces differences, emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become critical thinkers and socially responsible leaders.

The Student Success & Support Program (SSSP) Retention Specialist performs paraprofessional work that involves outreach and the retention of students in specific programs designed to foster student success. Under direct supervision of the Dean of Counseling, performs a variety of specialized duties in support of the student success plan. The employee performs a variety of preparatory work and planning and develops strategies to support and enhance student completion and success. Public contact is extensive and primarily includes students, faculty and staff, but can also include vendors and staff in other educational institutions and agencies, for the purpose of exchanging subject matter and procedural information. A high degree of independent judgment and creativity is required to resolve a wide variety of minor and occasional major problems that may arise. Consequences of errors in judgment can be moderately costly in public relations and employee time; however, supervisory controls are available to limit the risk of serious error. A Retention Specialist can perform a wide variety of duties within the scope of the classification. A Retention Specialist can direct the work of student assistants, clerical staff, and instructional aides, as assigned.

This is a temporary position funded by the Student Success and Support Program Grant and may be eliminated once the grant funding has been exhausted.

Minimum Qualifications:

A combination of education and experience equivalent to a Bachelors degree from an accredited institution
Successful work experience of increasing responsibility that has included event planning, assessment and evaluation
Demonstrated skills in respectful, sensitive communication with people of diverse cultures, language groups and abilities
Demonstrated oral and written communication skills, including public speaking
Experience using a variety of computer software to compose and prepare correspondence, forms, reports, presentations, and other written materials
Experience with research and compiling data for, formatting, and preparing statistical, financial and other reports
Skill in setting up and maintaining online and manual files

Knowledge, Skills, and Abilities:

1. Knowledge of student development theory
2. Ability to develop and implement student support programs
3. Interpersonal skills using tact, patience and courtesy
4. Skill in developing relationships with various constituent groups
5. Skill in working with diverse adult learning styles
6. Skill in multi-tasking and workload prioritizing under deadline pressure, using independent judgment for decision-making
7. Skill in use of the Microsoft Office Suite and web-based content management systems to compose and prepare a variety of correspondence, reports, publicity and other materials
8. Skill in establishing and maintaining respectful and sensitive working relationships with people who are diverse in their cultures, language groups and abilities
9. Skill in oral communication, including public speaking
10. Skill in written communication
11. Skill in organizing data, setting up, tracking and maintaining data in electronic and manual files
12. Skill in directing the work of others
13. Skill in performing research in a designated subject matter area

Preferred Qualifications:

Benefits: Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

First Review Date: 02/08/2017

Open Until Filled: Yes

To apply, visit:

The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.


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