Assistant Director of Residence Life

Boone, North Carolina
Jan 10, 2017
Administrative Jobs
Student Affairs, Residence Life
Institution Type
Four-Year Institution

Assistant Director of University Housing for Residence Life General Position Responsibilities:

Assistant Directors are full-time student affairs professionals who serve as the functional supervisors of one half of the residence halls on-campus. As such, they are responsible for the overall management and supervision of approximately 2,800 students. Direct supervision includes 4 full-time Coordinators and 1 Administrative Assistant. Indirect supervision includes 6-10 Graduate Assistants and 65-75 Resident Assistants. Assistant Directors report to the Senior Associate Director of University Housing for Residence Life and serve on a team of professional staff that includes eight Coordinators, two Assistant Directors, and the Senior Associate Director of University Housing for Residence Life.

The specific duties of the position are as follows:


  • Supervise 4 Master’s Level Professional Coordinators
  • Coordinate weekly staff meeting in order to disseminate information
  • Conduct bi-weekly one-on-one meetings with staff members
  • Complete formal evaluations of staff members annually
  • Work to create an environment of mutual support and encouragement of teamwork
  • Provide on-going training and development for staff members
  • Oversee management of programming and staff development budgets
  • Supervise 1 administrative assistant
  • Supervise either the Student Leadership (Residence Hall Association, National Residence Hall Honorary, Hall Councils and Leadership Development Initiatives) or Student Success (Residential Learning Communities, Faculty-in-Residence, Academic Initiatives and Assessment) area of Residence Life


  • Assist in creating and providing oversight for $500,000+ budget
  • Oversee Service Desk Operations
  • In-direct supervision of 10-15 Desk Assistants
  • Implement and evaluate management of mail coordination, residential key system, and customer service
  • Along with the professional staff team, develop and assist in achieving department goals
  • Discuss, implement, and evaluate policy-making decisions affecting Residence Life
  • Provide input and assist in the preparation of the Residence Life budget
  • Complete reports for the Senior Associate Director of University Housing for Residence Life
  • Attend Residence Life staff training, as well as related professional development opportunities withinUniversity Housing and Student Development
  • Attend and participate in Residence Life full-time and graduate assistant meetings
  • Attend all University Housing and Student Development meetings
  • Meet bi-weekly with Senior Associate Director of University Housing for Residence Life
  • Develop and complete a professional development plan
  • Develop and maintain collaborative relationships with other departments on-campus
  • Perform administrative tasks as delegated by the Senior Associate Director of University Housing for Residence Life and maintain essential office records
  • Coordinate staff manual revisions and oversee the dissemination of policy and protocol updates and changes
  • Serve on committees, task forces, and search committees as requested or approved by supervisor
  • Serve on at least one non-UH committee in Student Development or Academic Affairs


  • Develop departmental expectations, policies, procedures, and resources for creating social justice priorities in the residence halls
  • Hold self, students, and staff members accountable to departmental expectations of creating an inclusive environment in the residence halls
  • Challenge colleagues and staff to recognize their biases and grow in their understanding of themselves and their role in social justice advocacy
  • Develop and utilize skills to work with diverse student and staff populations
  • Maintain sensitivity to different perspectives and identities
  • Address all bias related comments and/or behaviors
  • Learn inclusive ways to advocate for the needs of all staff and students
  • Facilitate the creation of an environment that promotes education of staff and students around topics of social justice

Residential Curriculum

  • Provide oversight and support to the Residential Curriculum Committee
  • Assist in creating a vision, goals, and learning outcomes for the Residential Curriculum
  • Oversee the logistics and implementation of the Residential Curriculum
  • Communicate the Residential Curriculum goals and priorities to campus partners
  • Review and monitor assessment for the Residential Curriculum
  • Ensure staff members in their area have implemented the defined Residential Curriculum expectations

Case Management for Student Wellness and Conduct

  • Clearly communicate, interpret, and enforce department and university policies to staff and students
  • Ensure staff members are appropriately confronting and documenting behavior issues and concerns
  • Review all incident reports and documentations and consult with the Dean of Students Office as needed
  • Consult on educational interventions to minimize behavioral issues within the community
  • Supervise the case management responsibility for Coordinators, including follow-up and referrals in consultation with the Dean of Students Office
  • Serve as a resource or referral for information for students of concern
  • Recommends student dismissal from the residence halls in student conduct cases
  • Serve on Student Conduct hearing boards as needed and available

Crisis Management

  • Provide leadership during crises in the residence hall and in the greater campus community
  • Participate in a rotating weekly on-call system providing emergency assistance to staff and residents
  • Become familiar with and follow all institutional and departmental guidelines regarding emergencies
  • Create and assess current crisis management policies and procedures
  • Guide staff through successful implementation of the Residence Life and Appalachian State crisis protocol

Community Development

  • Be accessible, visible, and present during all check-in and check-out dates
  • Attend staff-planned community development activities and educational events
  • Promote recognition and appreciation of students and staff
  • Create the vision and goals for the side of campus in which they oversee

Teaching & Presentations

  • Teach one university course each academic year if applicable
  • Coordinate presentations for fall and spring Coordinator, Graduate Assistant, and Resident Assistant training as well as on-going staff developments and in-services
  • Facilitate periodic professional development sessions for staff

Student Relationships

  • Make efforts to get to know residents, students, and staff, maintaining a level of visibility with each group
  • Promote student involvement in residence hall activities, hall governance, and general co-curricular campus life
  • Provide counseling or referral for residents with academic, personal, or career concerns
  • Function as a resource for accurate information concerning University life

Staff Employment

  • Assist with oversight of hiring, disciplinary documentation, and terminations of full-time and part-time staff members including students
  • Assist the Assistant Director for Recruitment, Selection, and Training with the selection and training of all staff members as needed
  • Train supervisors in techniques and methods for instituting on-going constructive evaluation of staff
  • Conduct periodic evaluations of job descriptions, staff remuneration, and staffing structure

Liaison Relationships

  • Develop and maintain collaborative working relationships with campus partners
  • Attend one Residence Hall Association and Resident Assistant Council meeting a semester
  • Work closely with the Housing Administration staff regarding room changes, consolidations, occupancy reports, withdrawals, etc. and Housing Facilities regarding maintenance, housekeeping, and facility issues
  • Serve as primary liaison to parents for area of responsibility

Minimum qualifications:

Completion of a master’s degree and 5 years post master’s professional student affairs work experience.  Experience supervising undergraduate staff, advising student groups, training staff, working with residential learning communities, programming, and presenting are required.  Demonstrated experience regarding commitment to inclusion and social justice is a must. Case management and serving on-call/crisis response experience is essential. The ability to effectively solve problems is imperative.  Also expected is the ability to successfully communicate, collaborate, motivate, and educate students and staff.

Preferred qualifications:

Master’s degree in student affairs or related field. Experience supervising graduate and full-time staff, budgeting, and teaching is ideal.  Demonstrated professional involvement is preferred.  Familiarity with a Residential Curriculum, Faculty-in-Residence program, and Maxient Student Conduct Software is also desired.

Compensation Package

  • Salary range is $48,000 to 50,000
  • The Assistant Director is a live-off position
  • The Assistant Director receives departmental support for professional involvement and travel
  • The Assistant Director position is a full-time administrative EHRA position
  • State of North Carolina benefits apply, for more information visit the Human Resources website:

Review of applications will begin immediately continue until the position is filled.  The anticipated starting date for the position is June 1, 2017.  A completed application must include a letter of interest, resume, and three references including their name, address, email address, and telephone number. Candidates should apply and submit their materials electronically through the Human Resources website:

Appalachian is a member institution of the 17 campus University of North Carolina System and has an enrollment of over 17,000 students. ASU is located in the beautiful Blue Ridge Mountains in Boone, North Carolina. The housing system currently serves 5,800 students in twenty university residence halls. For more information on University Housing visit