Director - Enrollment Services

Boston, Suffolk County / Mission Hill, Suffolk County / Roxbury, Suffolk County / Roxbury Crossing, Suffolk County
Jun 08, 2016
Institution Type
Four-Year Institution


Northeastern University

Director - Enrollment Services


Requisition Number: STFR003004

Division/College: NU Global Network

Location: Boston Main Campus

Full-time/Part-time: Full Time


The Director of Enrollment Services provides strategic direction and oversight for the enrollment coaching, admissions and partner management services within the Northeastern University Global Network. The Director is a member of the leadership group within the Enrollment unit, and is expected to oversee, develop and execute on strategies that positively contribute to the University's growth in graduate professional programs.

Specifically, he/she will manage the strategy and external partner that executes on the University's enrollment coaching services, and must be comfortable analyzing and using data to inform strategic enrollment decisions. Prior experience with vendor management is necessary as the the Director is expected to develop collaborative strategies and hold partners accountable for meeting goals.

In addition, the Director is responsible for monitoring the overall graduate professional enrollment pipeline and collaborating with key academic and administrative stakeholders to identify trends, propose new strategies and execute collaboratively with multiple teams. Specifically, the Director will monitor enrollment conversion progress, pipeline growth, campaign outcomes and other indicators of enrollment trends within the graduate professional portfolio. The position serves as a liaison with academic team members including Associate Deans and Department Heads, and is expected to positively and collaboratively represent the Enrollment Unit on campus-wide committees. He/she also oversees the development and implementation of the admission selection process for the College of Professional Studies, ensuring that the admission policies and procedures are aligned with institutional values and reflect institutional enrollment goals.

The incumbent works collaboratively with senior leaders in the Enrollment Unit, including the Senior Director of Enrollment Marketing, Senior Director of Recruitment & Admissions Operations, Director of Enrollment Research, Director of Marketing Operations and others across all levels to implement and assess programs that support enrollment and student success. The incumbent will be a team player with a strong work ethic who exemplifies the values of the institution and thrives in a high volume, fast-paced environment. Proven ability to work independently and collaboratively across units and sensitivity and responsiveness to the needs of diverse constituencies is required.

The position supervises a team that is responsible for executing on enrollment services. The Director will engage in long-term planning and evaluation, as well as resource assessment and management.


Masters degree required and at least seven to ten years of progressively responsible experience in college admissions and/or higher ed administration. Strong supervisory, interpersonal and leadership skills. Excellent communication and presentation skills. Ability to interpret enrollment research and make relevant application to strategic planning. Experience working with diverse populations. Demonstrated understanding of admissions technical systems. Must be highly organized and detail oriented. Knowledge of higher education issues related to the enrollment of students.

Additional Information:

To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.


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