Philadelphia, Philadelphia County
Jun 08, 2016

Duties: Responsible for the daily monitoring, operations, and response to customer, parent and student calls associated with the operational control room. Monitors and operates utility and building systems through the operational control room to ensure satisfactory conditions for all customers. Responds to problems within these systems using established procedures and professional judgment. Answers customer calls and responds accordingly to ensure satisfactory customer service. Supervises the work of union mechanics assigned to control room. Assists with the writing of operational procedures and other tasks necessary to keep the operation control room operating efficiently. Must be able to interface and communicate effectively with mechanics, supervisors, managers, and outside agencies.

Qualifications: Technical School, certification, training or apprenticeship beyond HS and 5 to 7 years of experience with HVAC systems, utility operations, and maintenance in association with a SCADA system in a control room environment or equivalent combination of education and experience required. Associate's Degree preferred.

Demonstrated knowledge and experience indirect supervision of multi-skilled technical groups. Experience in a customer service call center would be an asset. Must be detailed oriented, computer proficient, with demonstrated supervisory skills. Strong communication skills and a proven record of providing excellent internal and external customer service towards faculty, staff, students, parents and co-workers. Hold subordinates accountable for same customer service soft skills.

Works a 24 hour/ 7-day rotating shift. Can also be assigned to day shift. Must fill-in for other supervisors when they are absent. Must be flexible in working hours depending on departmental needs.

Reference Number: 96-23018

Salary Grade: 026

Employment Type: Non-Exempt

Org: Operations and Maintenance Administration

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: 2-Buildings/Grounds/Maintenance/Service/Security

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