Assistant Director - Graduate Academic Programs

Boston, Suffolk County / Mission Hill, Suffolk County / Roxbury, Suffolk County / Roxbury Crossing, Suffolk County
May 27, 2016
Administrative Jobs
Academic Affairs

Northeastern University

Assistant Director - Graduate Academic Programs

Requisition Number: STFR002982

Division/College: College of Professional Studies

Location: Boston Main Campus

Full-time/Part-time: Full Time


The Assistant Director of Academic Programs will assist the Assistant Dean/Director and Program Managers in addressing academic interventions with students including grade disputes or issues related to curriculum, advising, or instructor issues. This person must demonstrate the ability to work with minimal direction. Responsibilities include analyzing and forecasting enrollment and payroll data to ensure that revenue and expense targets are met. The individual is responsible for ensuring that the programs in their portfolio are successfully scheduled, staffed, and delivered to meet student and faculty satisfaction. This individual will work closely to support our transnational graduate programs. The Assistant Director will coach and assist others in resolving complex issues related to student complaints, payroll, and faculty. This person will serve as the lead for new projects and initiatives related to program management and will document and improve current processes to reduce errors and improve responsiveness. This individual will have a high level of skills in academic operations, project management, analyzing data, customer service, and students and faculty support.


Bachelors degree required; with 4-6 years operational/management experience; preferably in higher education and with adult learners or in a high customer service environment. Masters degree preferred. Ability to meet timelines, deliverables, and exercise independent judgment. Strong leadership and effective communication skills are a must. Must be able to work well with many constituents: students, faculty, academic managers, and program offices from deans to support staff. Teamwork and strong organizational and interpersonal skills are essential. Ability to thrive in a fast-paced environment; and ability to understand and design operational processes are required. Coaching experience desirable. Strong proficiency with Microsoft Office applications required. Experience using Peoplesoft and Banner a plus.

Additional Information:

To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.