Program Assistant - Financial Aid Student Services Specialist

Job Description This position will carry an internal title of Financial Aid Student Services Specialist. Customer service and administrative compliance required by federal, state and other funding sources is of primary importance. The delivery of all operational responsibilities expected of the office reception and phone center is required. These include but are not limited to providing guidance and advisement to phone, in-person, and e-mail requests for information along with accurate responses to questions about scholarship and financial aid program availability, application, processing, awarding, award adjustments, and disbursement. Such communications may be general or may be very specifically related to an individual student's records and related issues. Knowledge of related activities in other offices that affect or are affected by financial aid and scholarships is expected. Guidance and supervisory support of graduate assistants and student peer counselors in the office student service unit is expected. This position reports to the Senior Assistant Director for (Direct) Student Services. Minimum Qualifications Bachelor's degree, or a high school diploma and four (4) years program experience. Preferred Qualifications Successful candidate will be able to handle the demands associated with answering telephone, reception area, and e-mail inquiries from a varied public; be flexible and be able to react quickly to changing events and situations; and be able to quickly assess and respond clearly and concisely to public inquiries regarding the status of applications, financial aid awards and any related administrative activities.