Posting Description: *Job Responsibilities:* The responsibilities of this position, include, but are not limited to: _Program Management:_ * Develop, propose, refine and implement strategic marketing, recruitment, communication, and retention initiatives for assigned OM programs. Work hand-in-hand with students and parents to create and sustain positive expectation and experience of the CU-Boulder residential experience. * Ensure consistency with OM objectives by providing leadership and support for programmatic initiatives through proactive planning, strategic communication, and appropriate documentation. * Develop continued outreach and retention mechanisms in collaboration with Residence Life, RAPs, and/or other academic and student affairs staff in order to perpetuate the student resident experience past the freshman year requirement. * Determine exceptions to student eligibility requirements for residing in residence halls, meal plan assignments, and other conditions or stipulations of the contract. Provide oversight and direction to the Petition Committee responsible for review of freshman and financial exception petitions submitted by students. * Prepares and operates statistical databases, reporting systems, and other information systems as requested _Communication, Outreach, and Training Management:_ * Maintain programmatic communication and training regarding residence hall applications, reservations, contracts, inter-hall moves, occupancy-related petitions, and hall assignment policies and procedures to students, parents, appropriate HDS staff, and to the university community at large. * Manage hall and room assignment procedures and communications utilizing Odyssey reservations management software and other procedures, ensuring timely and efficient communication of information to students as related to specific programmatic needs. * Provide outreach to various campus stakeholders (e.g., Athletics), Residential Academic Programs (RAPs), Admissions and other university departments with special populations or needs. * Participate in HDS and university committees and working groups to address issues pertinent to specific program management procedures _Human Resource Management:_ * Select, educate, supervise, and conduct performance reviews with student staff. * Develop training initiatives and materials tailored to specific program areas that are consistent with HDS occupancy and business goals _Diversity, Inclusion, and Equity:_ * Integrate social justice into development of programs, practices, policies, and processes. * Educate student staff in respecting and understanding cultural differences. * Maintain knowledge and educate self in areas of diversity, inclusion, and equity *Salary and Benefits:* The salary for this position is $35,000. The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment, learn more about the University of Colorado Boulder. --- *The University of Colorado is an Equal Opportunity Employer committed to building a diverse workforce. We encourage applications from women, racial and ethnic minorities, persons with disabilities and veterans.* In accordance with the Americans with Disabilities Act, alternative formats of this ad can be provided upon request for individuals with disabilities by contacting human resources at firstname.lastname@example.org or (303) 492-6475. --- *Important Notes:* _Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials. There may be questions at the end of this application related to these qualifications and competencies; your answers to these questions will be verified against your application materials and may be checked with references. False information could lead to your removal from the hiring process._ _The University of Colorado Boulder is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check and excluded parties list system check, and when appropriate, a financial and/or motor vehicle history. Further, all employees must submit to the self-disclosure requirements outlined in the campus background check policy available at http://www.colorado.edu/policies/background-check-policy._ _The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work._
Minimum Qualifications: - Bachelor's degree, preferably in Business, Marketing, Hospitality Services, or a similar field - SUBSTITUTION: An Associate's degree and two years of experience in higher education occupancy management, residence life, or high volume hospitality industry, which may substitute for the bachelor's degree.
Required Competencies/Knowledge, Skills, and Abilities: - Demonstrated excellence in customer service related to creative and impromptu problem solving in occupancy management, residence life, or other high volume hospitality industry. - Highly detail-oriented and organized with the ability to critically analyze and manage multiple priorities simultaneously. - Excellent verbal and written communication skills. - Commitment to diversity, inclusion, and equity.
Desired Qualifications: _Preferred qualifications may be used to further reduce the pool of applicants to those who are most highly qualified._ - Master's degree - Prior higher education occupancy management or residence life experience, preferably at CU-Boulder - Prior higher education occupancy management marketing experience - Experience supervising student staff