Assistant Director of Enrollment Services - Federal Grant Program

Position Overview:

This position will provide information and assistance to students regarding enrollment related functions. With an overall knowledge and understanding of enrollment procedures and information, the Assistant Director will guide both prospective and current students through various processes associated with student records, registration, and financial aid. Work is performed under general supervision of the Associate Director of Enrollment Services – Customer Service and performance is based on the completion of assignments and results obtained. The position will also assist with the reconciliation and management of all federal grant programs.

Education Requirements & Qualifications:

Bachelor’s Degree
Level & Type of Experience

Customer Service experience in an office environment required
Experience in a university environment in financial aid, registrar’s office, academic advising or admissions strongly preferred
Knowledge, Skills, and Abilities

Working knowledge of personal computer and mainframe applications
Ability to provide quality customer service
Ability to develop and maintain harmonious working relationships with co-workers and students
Ability to give presentations to groups regarding the college enrollment process
Ability to communicate effectively with students, parents, employees, and administration
Ability to prepare financial and other statistical reports
Ability to use a computer, standard office software, and automated office equipment
Knowledge of federal financial aid programs and familiarity with a university environment preferred
Ability to work independently with minimal supervision
A commitment to a student center customer service philosophy
Special Licenses, Registration or Certification: N/A

Schedule:

40 hours per week minimum
Includes regular Saturday and evening hours during Trinity’s business hours: 9am -7pm weekdays and 8am to 2pm on Saturdays
Part III: Description of Duties and Tasks:

Essential Responsibilities (Functions and Tasks)

Provides assistance to students, parents, faculty and staff regarding enrollment services information and transactions
Reconcile federal grants on a monthly basis, semester, and annual basis
Review COD grant receipt and acknowledgement files and resolve rejected records
Provides information about registration holds and how to resolve them
Check and advises students on financial aid status, FWS authorizations, loan entrance counseling, payment arrangements and payment plans, account balance, discounts, and financial holds, schedule adjustments, withdrawals, leave of absence requests, permit to take courses off campus, transcript request
Provides information about payment deadlines and procedures, refunds, book vouchers
Answer general questions about the university, admission, registration, financial aid etc.
Tutors students in using on-line self-service features related to enrollment
Provides general information about graduation and commencement
Provides information about ordering official transcripts, graduation applications, diploma request, enrollment verification request
Changes student directory information (name change requests)
Change of major/program/college
Assists students in completing loan counseling
Assists with registration, add/drop, schedule changes, etc
Directs students to other offices for tasks outside Enrollment Services, such as academic advising, parking services etc…
Assists with the preparation and execution of student orientation
Responsible for responding to voice mails, emails, and filing all office documents
Participate in professional training workshops as required
Work closely with other administrative offices to assist in the recruitment and retention of students
Assists with Open Houses, New Student Orientation, and other special campus events as needed. Performs other duties as requested.

NONESSENTIAL RESPONSIBILITIES (Functions & Tasks)

Other duties as required or requested by the Vice President, Assistant Vice President or Associate Director of Enrollment Services
CAMPUS COMMUNITY EVENTS PARTICPATION

It is expected that all staff will want to participate and contribute to the success of official events, including but not limited to Commencement and Convocation
ERGONOMIC REQUIREMENT

The physical demands are representative of those that must be met by an employee to successfully perform the essential tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing duties for this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear. The employee is frequently required to sit. Employee is required to stand and walk. The employee must occasionally lift and/or move up to ten pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Position requires clear speaking voice for telephone work
WORK ENVIRONMENT

The work environment characteristics are representative of those encountered while performing the essential functions
Employee must be able to work efficiently with many interruptions involving walk-in and telephone inquiries and requests
The noise level in work environment is usually quiet. Some interactions with customers may be stressful
Please email a cover letter and resume to trinityjobs@trinitydc.edu

Indicate “Assistant Director of Enrollment Services – Federal Grant Programs” in the subject line.

Position will remain open until filled.

Trinity is a comprehensive university in Washington, D.C, enrolling undergraduate and graduate students in full time, part time, and weekend programs. We offer a beautiful campus setting and a competitive benefits package. For more information, visit our web site at www.trinitydc.edu.

Trinity Washington University is an Affirmative Action/Equal Access/Equal Opportunity Employer dedicated to the achievement of excellence and diversity among its students, faculty and staff. Trinity is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply.