Instructional Support Assistant/Help Desk Technician
SUNY Maritime College located on a 55-acre scenic waterfront property on the outskirts of New York City on the Throggs Neck peninsula where the East River meets Long Island Sound. The campus blends the best of two worlds: a comfortable college-town feel with the greatest city in the world. An impressive view of the sound extends toward the North Atlantic, yet only a few miles away are Yankee Stadium and midtown Manhattan. SUNY Maritime offers an array of employment opportunities stemming from entry level to professional positions which encourage growth and development among its employees.
POSITION SUMMARY: SUNY Maritime College seeks to hire a computer help desk technician who is responsible for providing technical support to users of the college campus. The Help Desk Technician is part of a robust and high paced desktop support team dedicated to providing high quality customer service. He/she will maintain and utilize help desk software to coordinate the creation and dispatch of work orders and tickets. They will provide technical assistance and support (phone, in-person, remote & written) in a timely manner for all hardware and software problems.
Specific Duties and Responsibilities Include:
• Answer help desk phone line and log trouble tickets.
• Assist department in implementing college wide IT Security Program.
• Perform regular maintenance of college classrooms and computer labs including TS Empire State VI.
• Setup and troubleshoot computer, phone/fax, printers & AV equipment for Faculty/Staff.
• Troubleshoot and resolve classroom audio/visual issues.
• Follow and maintain existing IT policies and procedures.
• Increase department customer service via oral and written communication.
• Maintain equipment inventory and related documentation.
• Support and troubleshoot college cable TV network and devices.
• Purchase computer related supplies, software and equipment.
• Assist IT department and work on IT projects as needed.
Requirements:
• Four-Year College Degree in a computer related field or closely related discipline.
• 2-3 years of experience in a help desk or desktop support operation.
• Experience and knowledge of audio/visual equipment.
• Ability to effectively communicate technical solutions to end users.
• Demonstrated ability to follow oral and written instructions.
• Ability to handle occasional weekend and evening assignments as needed.
Additional Information:
Interview traveling and relocation expenses are not reimbursed. Salary range is $35,000-$45,000 commensurate with experience. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Internal and external search to occur simultaneously.
Local Title: Help Desk Technician
Line:17561
SL-1
Application Instructions: Persons interested in the above position should apply online. Please submit:
- Resume
- Cover letter including salary requirements
- Contact information for three professional references
